GovTech
Government
AssistantDirector/DeputyDirectorProductOperations,DXD(MOE)
“Assistant Director / Deputy Director Product Operations, DXD (MOE) at GovTech. Skills: Product operations, Data-driven insights, Scalable solutions, Stakeholder alignment. Design product operations capabilities. Implement product operations capabilities”
What You'll Achieve.
Product teams deliver predictably; Clear visibility of risks; Clear visibility of progress; Smoother launches; Fewer last-minute issues; Stronger adoption; Reliable operational insights; Reliable adoption insights; Governance enables confidence; Consistent high-quality delivery; User feedback shapes improvement; Engagement signals shape improvement
Industry & Context.
Systems thinking; Risk mitigation; Problem solving
What They're Looking For.
Must Have
6-10 years professional experience, Product operations experience, Operations management experience, Delivery roles experience, Leadership experience managing teams, Driving portfolio-wide initiatives experience, Designing scalable processes experience, Implementing scalable processes experience, Designing governance frameworks experience, Implementing governance frameworks experience, Product-focused environments experience, Agile environments experience, Technology environments experience, Bachelor's degree
Nice to Have
Master's degree preferred, Experience supporting educational technology, Experience supporting government digital services
What You'll Do.
Design product operations capabilities
Implement product operations capabilities
Drive adoption of product operations
Embed operating models
Strengthen delivery discipline
Improve launch readiness
Improve operational readiness
Enable teams through processes
Provide operational analytics
Establish fit-for-purpose governance
Use signals to drive execution
Continuously improve outcomes
Lead product operations implementation
Establish standardized processes
Establish standardized tools
Establish best practices
Conduct maturity assessments
Drive continuous improvement
Implement data-driven product operations
Maintain portfolio-level metrics
Build automated reporting
Build dashboarding systems
Establish data governance processes
Establish quality assurance processes
Establish lightweight governance frameworks
Develop governance frameworks
Establish risk management processes
Track risk mitigation
Design quality assurance standards
Design delivery standards
Establish incident management protocols
Establish escalation protocols
Build product operations capability
Lead product operations specialists
Mentor product operations specialists
Develop product operations specialists
Support competency frameworks development
Contribute to thought leadership
Share knowledge on product operations
Drive execution of launch readiness
Drive coordination for major releases
Mitigate risks across teams
Partner business owners
Ensure operational readiness
Ensure communications readiness
Ensure adoption support
Conduct post-launch retrospectives
Embed learnings into future cycles
Strengthen voice of customer
How You'll Work.
Team & Collaboration
Product teams; Design teams; Engineering leads; Business owners; Cross-functional teams
Process & Methodology
Roadmap, User stories, Agile
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