Company
AssistantDepartmentManager(Wood)
“Assistant Department Manager (Wood). Skills: Customer service, Sales, Training, Department management. Train and develop Product Sales Specialists. Ensure positive customer shopping experience”
What You'll Achieve.
Ensure a highly attentive and accurate level of customer service
Industry & Context.
Exert 30 – 60 pounds of force occasionally, Exert 20-30 pounds of force frequently, Exert greater than negligible up to 20 pounds of force constantly, Lift, carry, push, pull, or otherwise move objects, Use hands and fingers to handle or feel, Stand, Walk, Reach with arms and hands, Climb or balance, Stoop, kneel, crouch or crawl
What They're Looking For.
Must Have
1 year of customer service/sales experience, Excellent communication skills (verbal & written), Ability to multi-task and work in a fast-paced environment
What You'll Do.
Train and develop Product Sales Specialists
Ensure positive customer shopping experience
Provide exceptional customer service
Provide product information
Drive and teach company philosophy
Provide direction to product sales specialists
Ensure attentive customer service
Complete product specialist certification
Understand merchandise and installation
Ensure department merchandising
Ensure department pricing
Ensure department organization
Communicate SOP direction
Communicate SOP changes
Complete forklift proficiency testing
Communicate inventory needs
Direct merchandise processing
Assist merchandise processing
Validate product placement
Validate product pricing
Assist customers with product questions
Assist customers with selections
Process customers at check-out
Process customer refunds
Process customer exchanges
Present 'how-to' classes
Follow cash acceptance procedures
Follow check acceptance procedures
Follow charge card acceptance procedures
Stock merchandise displays
Tag merchandise displays
Create merchandise signs
How You'll Work.
Team & Collaboration
Communicate standard operating procedure direction and changes to all associates
Communication Scope
Excellent communication skills (verbal & written)
Applying for this Assistant Department Manager (Wood) role?
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