Company
AssistantDepartmentManager(Stone)
“Assistant Department Manager (Stone). Skills: Customer service, Sales, Training, Department management. Train and develop Product Sales Specialists. Ensure positive customer shopping experience”
What You'll Achieve.
Ensure customers have a positive shopping experience; Receive exceptional customer service; Receive product information
Industry & Context.
Frequently exposed to a warehouse environment, Frequently exposed to moving vehicles, Moderate to noisy work environment, Exert 30 – 60 pounds of force occasionally, Exert 20-30 pounds of force frequently, Exert greater than negligible up to 20 pounds of force constantly, Use hands and fingers to handle or feel, Frequently required to stand, Frequently required to walk, Frequently required to reach with arms and hands, Frequently required to climb or balance, Frequently required to stoop, kneel, crouch or crawl
What They're Looking For.
Must Have
1 year of customer service/sales experience, Excellent communication skills (verbal & written), Ability to multi-task and work in a fast-paced environment
What You'll Do.
Train and develop Product Sales Specialists
Ensure positive customer shopping experience
Provide exceptional customer service
Provide product information
Act and work consistent with company values
Comply with safe lifting practices
Teach company philosophy around retail P's
Provide direction to product sales specialists
Ensure attentive and accurate customer service
Complete product specialist certification courses
Understand merchandise and installation
Ensure department merchandising
Ensure department pricing
Ensure department organization
Communicate SOP direction and changes
Complete forklift proficiency testing
Communicate inventory needs to management
Direct merchandise processing
Assist merchandise processing
Validate product placement
Assist customers with product questions
Assist customers with selections
Process customers at check-out
Process customer refunds
Process customer exchanges
Present 'how-to' classes
Follow cash acceptance procedures
Follow check acceptance procedures
Follow charge card acceptance procedures
Stock merchandise displays
Tag merchandise displays
Create merchandise signs
How You'll Work.
Team & Collaboration
Provide direction to all product sales specialists; Communicate standard operating procedure direction and changes to all associates
Communication Scope
Excellent communication skills (verbal & written)
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