Company
AssistantDepartmentManager(Deco)
Neural analysis suggests this role is
optimal for Entry candidates.
“Assistant Department Manager (Deco). Skills: Customer service, Sales, Training, Department management. Train and develop Product Sales Specialists. Ensure positive customer shopping experience”
What You'll Achieve.
Ensure a highly attentive and accurate level of customer service
Industry & Context.
Exert 30 – 60 pounds of force occasionally, Use hands and fingers to handle or feel, Stand, walk, reach with arms and hands, Climb or balance, Stoop, kneel, crouch or crawl
What They're Looking For.
Must Have
1 year of customer service/sales experience, Excellent communication skills (verbal & written), Ability to multi-task and work in a fast-paced environment
What You'll Do.
Train and develop Product Sales Specialists
Ensure positive customer shopping experience
Provide exceptional customer service
Teach company philosophy around basic P's
Provide direction to product sales specialists
Complete product specialist certification courses
Understand merchandise and installation
Ensure department merchandising and pricing
Communicate SOP direction and changes
Complete Industrial Truck proficiency testing
Communicate inventory needs to management
Process merchandise to showroom floor
Validate product placement and pricing
Assist customers with product questions
Process customers at check-out
Process customer refunds and exchanges
Present 'how-to' classes
Stock and tag merchandise displays
Create price tags and signs
How You'll Work.
Team & Collaboration
Provide direction to all product sales specialists; Communicate standard operating procedure direction and changes to all associates; Communicate inventory needs to management; Direct and assist the processing of merchandise
Communication Scope
Excellent communication skills (verbal & written)
Full Job Description
**_Purpose_** This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. **_Minimum Eligibility Requirements_** * High School Diploma or GED * 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company * Excellent communication skills (verbal & written) * Ability to multi-task and work in a fast-paced environment ** _Essential Functions_** * Act and work in a manner that is consistent with company’s core values * Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures * Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: **People, Position, Product, Presentation, Price, Promotion, Purchasing** * Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service * Complete all product specialist certification courses * Demonstrate a thorough understanding of merchandise and installation * Ensure the overall merchandising, pricing and organization of the department * Communicate standard operating procedure direction and changes to all associates in a timely manner * Complete the Industrial Truck (forklift) proficiency testing and certification * Communicate inventory needs to management * Direct and assist the processing of merchandise to the showroom floor * Validate all product placement and pricing within the department * Greet every customer in a helpful and courteous manner * Assist customers with product questions and selections * Process customers at check-out using the point of sale (POS) system * Process customer refunds and exchanges according to established g
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