Feld Entertainment
FCP Operations
AssistantConcession&RetailManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Assistant Concession & Retail Manager at Feld Entertainment. Skills: Retail management, Concessions management, Inventory control, Sales supervision. Assist managing operations. Assist managing sales team”
Industry & Context.
100% travel, 7 to 11 months travel, Valid Passport, Ability to sit for long periods, Ability to stand for long periods, Ability to climb stairs, Lift 50lbs
What They're Looking For.
Must Have
Associate Degree in Business or equivalent experience, 2+ years retail/food management, Valid Driver's license, Valid Passport, Familiarity with Microsoft Office software, Ability to travel domestically and internationally 90-100% of the time
Nice to Have
Food Handler or Food Manager Certification
What You'll Do.
Assist managing operations
Assist managing sales team
Oversee tour's inventory
Oversee distribution team members
Ensure company policies are followed
Ensure health and safety procedures are followed
Maintain concessions equipment
Maintain merchandise equipment
Maintain photo equipment
Ensure equipment is clean
Ensure equipment is working properly
Ensure equipment is displayed properly
Ensure equipment is stored properly
Verify music systems are working
Maintain stand equipment inventory
Repair display equipment
Replace display equipment
Maintain equipment carnet information
Communicate trailer repairs
Oversee transportation needs
Ensure equipment is accounted for
Ensure equipment is transported
Coordinate transportation of inventory
Coordinate transportation of equipment
Ensure inventory is moved properly
Follow safety protocols during load in
Follow safety protocols during load out
Coordinate trailer placement
Coordinate ice merchandiser placement
Coordinate vehicle placement
Coordinate equipment placement
Ensure company vehicle is clean
Ensure company vehicle is maintained
Oversee hotel accommodations
Oversee room assignments
Oversee policy enforcement for staff
Ensure compliance with hotel standards
Assign rooms for staff
Communicate with hotel staff
Distribute hotel keys
Assist team members with housing issues
Communicate housing concerns to Manager
Follow up on housing concerns
Maintain unit inventory
Maintain stock levels
Complete inventory documentation
Follow stock issuance procedures
Follow stock handling policies
Conduct inventory audits
Reallocate stock as needed
Purchase local commodities
Order local commodities
Determine products required for venues
Determine quantities required for venues
Verify invoices are correct
Submit invoices for payment
Provide payments when necessary
Place orders with vendors
Place orders with departments
Communicate equipment needs to Manager
Communicate spare parts needs to Manager
Place orders for equipment
Place orders for spare parts
Ensure sales locations are placed properly
Ensure sales locations are set up properly
Ensure stands have proper electrical requirements
Verify lighting equipment has power
Verify sound equipment has power
Oversee sanitation protocols on sales floor
Oversee sanitation protocols in trailers
Oversee sanitation protocols in containers
Oversee sanitation protocols in department areas
Ensure locations have proper sanitation supplies
Conduct sanitation checks
Ensure proper food handler guidelines are followed
Assist with local agency inspections
Assist with venue inspections
Ensure inspection requirements are met
Communicate inspection requirements to staff
Ensure locations have tools for trash organization
Coordinate trash pick up procedures
Supervise concourse sales at stands
Verify locations are set up to specifications
Verify merchandising standards are met
Observe customer traffic
Ensure staff provide professional customer service
Ensure staff provide positive customer service
Ensure staff provide 5 Star customer service
Promote upbeat attitude towards sales
Promote positive attitude towards sales
Ensure sales personnel are in correct uniform
Ensure sales personnel are in correct selling areas
Provide support to staff
Recommend improvements for sales
Address customer concerns
Resolve customer concerns
Oversee compliance with Mitigation Guidelines
Coordinate Mitigation Guidelines with Tour Safety Coordinator
Communicate mitigation policies to staff
Communicate venue requirements to staff
Document mitigation implementation
Oversee local vendors
Oversee agency vendors
Ensure quality guest experience
Secure correct number of vendors
Ensure vendor policies are followed
Ensure vendor procedures are followed
Issue vendor uniforms
Ensure vendor uniforms are worn properly
Receive vendor uniforms back
How You'll Work.
Team & Collaboration
Coordinate with Manager; Coordinate with show personnel; Coordinate with venue staff; Communicate with staff
Communication Scope
Written communication; Oral communication
Full Job Description
## Description Assist managing the day-to-day operations and sales team while on traveling tour. Responsible for equipment maintenance, coordinating logistics, maintaining proper inventory and controls. Oversee the tour’s inventory and distribution team members. Train and mentor other staff members. Ensure that all company policies and procedures including any health and safety mitigation procedures are always being followed. *This position requires 100% travel for 7 to 11 months of the year.* PLEASE NOTE: This position remains posted on our website year-round. We may or may not currently have an opening, but we encourage you to submit your resume now in the event one becomes available. We will keep your resume on file and contact you within a year of submitting if your skills and experience meet the job qualifications. You may be contacted via phone or email for any of our touring properties. ## Essential Job Functions 1. Responsible for all keeping all concessions, merchandise, and photo equipment in proper working order: Ensure that all equipment is clean, working properly, displayed and store properly. Verify that all music systems are working properly. Maintain stand equipment inventory for all locations. Repair and replace broken display equipment. Maintain equipment carnet information as required for international travel. Communicate any trailer repairs to Manager and show personnel. 2. Oversee tour’s transportation needs to ensure that all equipment is accounted for and transported: Responsible for coordination and communication related to transportation of inventory and equipment to ensure that it is properly moved as needed. Ensure that all procedures and all safety protocols are followed during the load in and load out process in and around the trailers. Coordinate the placement of the trailers, ice merchandisers, vehicles and any equipment needed as required by the venue staff. Responsible for making sure the company vehicle is clean and properly mai
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