Greystar
real estate
AssistantCommunityManager
“Assistant Community Manager at Greystar. Skills: community management, financial operations, resident relations, property management software. Overseeing and managing the financial and operational facets of the community. Completing accounting and bookkeeping tasks”
What You'll Achieve.
assist in managing the day-to-day operations of an apartment community; resolve customer complaints and issues; complete financial records, documents, and reports; increase sales revenues; coordinate the work of a team; maximize revenue
Industry & Context.
resolve customer complaints and issues; resolve and address service issues
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions., Incumbents must have valid driver's license to drive a golf cart on property., Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous., Incumbents must be able to physically access all exterior and interior parts of the property and amenities., Incumbents must be able to physically access all exterior and interior parts of the community and amenities., Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance., Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position., Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
What They're Looking For.
Must Have
1-3 years minimum of relevant experience in residence life and/or property management, Understanding of lease terms and lease enforcement, including collections, Excellent written and verbal communication skills, Detail-oriented and self-motivated with the ability to work independently and as a collaborative member of a team, Valid driver's license, Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs, Proficiency in using property management software (Yardi, OneSite, Entrata, etc.)
What You'll Do.
Overseeing and managing the financial and operational facets of the community
Completing accounting and bookkeeping tasks
Preparing monthly close-out and financial reports
Processing invoices for payment
Completing bank deposits
and account reconciliations
Using the property management software to record
and report on all financial workings of the community
Completing the daily transactions and tasks related to the financial operation of the community
Operating the property management software and completing transactions
Reviewing resident files and accounting records to determine unpaid and/or late fees owed
Communicating with residents regarding outstanding balances
Implementing procedures for collecting on delinquencies
Enforcing the lease to maximize revenue
Reviewing and submitting invoices from vendors
and service providers for payment
Following the Company’s established procedures related to evictions
Processing resident move-outs
Promoting resident satisfaction and retention
Responding to complaints
and requests in a timely manner
Taking appropriate action to resolve and address service issues
Acting as the on-site supervisor in the absence of the community manager
Organizing and delegating daily work
Coordinating maintenance and make-ready tasks with the maintenance supervisor
Managing the operation of the community in compliance with Company policies
and business practices
Assisting in managing the client/owner relationship
Meeting with the owners
Conducting community tours
Providing updates and information about the community’s performance
Responding to owner requests
Assisting and/or supporting leasing and marketing efforts
Greeting prospective residents
Gathering information about the prospect via the Guest Card
Showing ready apartments and models
Closing and obtaining the lease deposit
Assisting the prospective resident in completing the rental application and credit verification
How You'll Work.
Team & Collaboration
Collaborative member of a team; Coordinating maintenance and make-ready tasks with the maintenance supervisor; Managing communication between the vendor/contractor, accounting, and the client/owner as needed; Assisting in managing the client/owner relationship; Meeting with the owners; Providing updates and information about the community’s performance; Responding to owner requests
Communication Scope
Excellent written and verbal communication skills
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