Greystar
AssistantCommunityManager
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“Assistant Community Manager at Greystar. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community. Completing accounting and bookkeeping tasks”
What You'll Achieve.
maximize revenue; Promotes resident satisfaction and retention
Industry & Context.
resolve customer complaints and issues; resolve and address service issues
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions., Incumbents must have valid driver’s license to drive a golf cart on property., Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous., Incumbents must be able to physically access all exterior and interior parts of the property and amenities., Incumbents must be able to physically access all exterior and interior parts of the community and amenities., Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance., Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position., Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
What They're Looking For.
Must Have
1-2 Years of Related Experience, Bachelor's degree in Business Management, Communications, or related field from an accredited college or university., 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team., Understanding of lease terms and lease enforcement, including collections., Excellent written and verbal communication skills., Detail-oriented and self-motivated with the ability to work independently and as a collaborative member of a team., Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions., Incumbents must have valid driver’s license to drive a golf cart on property., Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents., proficiency in using property management software (Yardi, OneSite, Entrata, etc.).
What You'll Do.
Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community
Completing accounting and bookkeeping tasks
Preparing monthly close-out and financial reports
Processing invoices for payment
Completing bank deposits
and account reconciliations
Using the property management software to record
and report on all financial workings of the community
Completes the daily transactions and tasks related to the financial operation of the community
Operates the property management software (Yardi/OneSite) and completes transactions
Reviews resident files and accounting records to determine unpaid and/or late fees owed
Communicates with residents regarding outstanding balances
Implements procedures for collecting on delinquencies
Enforces the lease to maximize revenue
Reviews and submits invoices from vendors
and service providers for payment
Follows the Company’s established procedures related to evictions
Processes resident move-outs
Promotes resident satisfaction and retention
Acts as the on-site supervisor in the absence of the community manager
Organizing and delegating daily work
Coordinating maintenance and make-ready tasks with the maintenance supervisor
Managing the operation of the community in compliance with Company policies
and business practices
Assists in managing the client/owner relationship
Meeting with the owners
Conducting community tours
Providing updates and information about the community’s performance
Responding to owner requests
May assist and/or support leasing and marketing efforts
Greeting prospective residents
Gathering information about the prospect via the Guest Card
Showing ready apartments and models
Closing and obtaining the lease deposit
Assisting the prospective resident in completing the rental application and credit verification
Review all completed move in files prior to submission to the Community Manager for review and approval (California Only)
How You'll Work.
Team & Collaboration
cross-functional coordination; collaborative member of a team; coordinating maintenance and make-ready tasks with the maintenance supervisor; managing communication between the vendor/contractor, accounting, and the client/owner as needed; Assists in managing the client/owner relationship
Communication Scope
Excellent written and verbal communication skills
Full Job Description
**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit [www.greystar.com](http://www.greystar.com). **JOB DESCRIPTION SUMMARY** This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. **JOB DESCRIPTION** **Property Type:** Stabilized, Mid-Rise **Unit Count:** 155 **Schedule:** Tuesday - Saturday, 9am - 6pm **Requirements:** 1-2 Years of Related Experience Position eligible for incentive-based bonuses. • Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
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