Avanath

Property Management

AssistantCommunityManager

$55–61k San Francisco, California, United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Assistant Community Manager at Avanath. Skills: Community management, Resident relations, Customer service, Property operations. Assist in all operational duties. Assist with reporting”

Industry & Context.

Property Management
Problems you'll solve

Resolve resident concerns; Resolve staff concerns

What They're Looking For.

Must Have

2+ years’ experience as an Assistant Community Manager, LIHTC/Tax Credit Program Knowledge required, Excellent communication skills, Unmatched dedication to customer service, Solid track record of bookkeeping, Solid track record of rent collection, Thorough understanding of landlord/tenant law, Understanding of Fair Housing Laws, Superior interpersonal skills, Resourceful and organized, Solid computer knowledge, Windows (Word, Excel), Internet and e-mail, Working knowledge of Yardi Voyager Property Management software

What You'll Do.

Assist in all operational duties

Assist with reporting

Assist with rent processing

Assist with marketing

Oversee community in absence

Oversee associates in absence

Create sense of community

Create positive experience for residents

Create positive experience for staff

Build relationships with vendor partners

Build relationships with regulatory partnerships

Build relationships with social services partnerships

Adopt a collaborative approach

Resolve resident concerns

Resolve staff concerns

Seek resources throughout organization

Demonstrate active listening

Provide A+ customer service

Manage resident satisfaction

Promote resident retention

Respond to complaints

Resolve service issues

Act as resource center for residents

Organize resident appreciation events

Organize resident retention events

Maintain secure resident files

Maintain confidential resident files

Assist with leasing job duties

Tour prospective residents

Handle all monies of the property

Collect security deposits

Collect other community income

Post security deposits

Post other community income

Deposit security deposits

Deposit other community income

Review resident files

Review ledger records

Determine unpaid fees

Communicate with residents regarding balances

Implement procedures for collecting delinquencies

Enforce lease agreements

Assist with Monthly Projection Reporting

Inspect make-ready apartments

Inspect property for policy violations

Inspect property for needed repairs

Inspect property for landscaping issues

Meet with Community Manager

Meet with Regional Manager

Discuss community performance

Maintain service-oriented environment

Exhibit professional appearance

Exhibit professional attitude

Oversee property operations in absence

Oversee staff in absence

Support Leasing Consultants

Ensure Fair Housing guidelines are followed

Manage compliance file maintenance

Conduct business in accordance with company policies

Conduct business in accordance with procedures

Conduct business in accordance with Fair Housing

Conduct business in accordance with ADA

Conduct business in accordance with apartment industry laws

Follow established procedures related to evictions

Follow proper notice requirements

Represent property in court hearings

Represent property in eviction proceedings

How You'll Work.

Team & Collaboration

Cross-functional coordination; Vendor management; Stakeholder management; Resident relations; Staff leadership; Compliance department; Community Manager; Regional Manager

Communication Scope

Excellent communication skills

Full Job Description

Overview Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role: This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership. An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and

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