Avanath
Property Management
AssistantCommunityManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Community Manager at Avanath. Skills: Community management, Resident relations, Customer service. Assist in all operational duties. Assist with reporting”
Industry & Context.
Resolve resident concerns; Resolve staff concerns; Resolve challenges
What They're Looking For.
Must Have
2+ years’ experience as an Assistant Community Manager, LIHTC/Tax Credit Program Knowledge required, Excellent communication skills, Unmatched dedication to customer service, Solid track record of bookkeeping, Solid track record of rent collection, Thorough understanding of landlord/tenant law, Understanding of Fair Housing Laws, Superior interpersonal skills, Resourceful and organized, Solid computer knowledge, Windows (Word, Excel, ) internet and e-mail, Working knowledge of Yardi Voyager Property Management software
What You'll Do.
Assist in all operational duties
Assist with reporting
Assist with rent processing
Assist with marketing
Oversee community in Manager's absence
Oversee associates in Manager's absence
Create a sense of community
Create a positive experience for residents
Create a positive experience for staff
Build relationships with vendor partners
Build relationships with regulatory partnerships
Build relationships with social services partnerships
Adopt a collaborative approach
Demonstrate an open attitude
Demonstrate a professional attitude
Access resident concerns
Resolve resident concerns
Access staff concerns
Resolve staff concerns
Seek resources throughout the organization
Demonstrate active listening
Understand integral participation
Understand integral support
Ensure residents feel seen
Ensure residents feel heard
Ensure residents feel valued
Provide A+ customer service
Manage resident satisfaction
Promote resident satisfaction
Manage resident retention
Promote resident retention
Respond to complaints
Resolve service issues
Address service issues
Function as a resource center for residents
Organize resident appreciation events
Execute resident appreciation events
Organize resident retention events
Execute resident retention events
Maintain a secured confidential file for each resident
Assist with leasing job duties
Tour prospective residents
Handle all monies of the property
Collect security deposits
Collect other community income
Post security deposits
Post other community income
Deposit security deposits
Deposit other community income
Review resident files
Review ledger records
Determine unpaid fees
Determine late fees owed
Communicate with residents regarding outstanding balances
Implement procedures for collecting on delinquencies
Enforce lease agreements
Assist with Monthly Projection Reporting
Inspect make-ready apartments
Inspect property for community policy violations
Inspect property for needed repairs
Inspect property for overall landscaping
Meet regularly with Community Manager
Meet regularly with Regional Manager
Discuss community performance
Maintain a service-oriented environment
Exhibit a professional appearance
Exhibit a professional attitude
Oversee property operations in Manager's absence
Support Leasing Consultants
Ensure Fair Housing guidelines are followed
Manage compliance file maintenance
Conduct all business in accordance with company policies
Conduct all business in accordance with procedures
Conduct all business in accordance with Fair Housing
Conduct all business in accordance with ADA
Conduct all business in accordance with all other
Follow established procedures related to evictions
Follow proper notice requirements
Represent the property in court hearings
Represent the property in eviction proceedings
How You'll Work.
Team & Collaboration
Cross-functional coordination; Vendor partners; Regulatory partnerships; Social services partnerships; Support Leasing Consultants
Communication Scope
Professional communication; Respectful communication
Full Job Description
Overview Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role: This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership. An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued as y
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