null
Financial Services
AssistantCollectionsManager(1-yearContract)
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“Assistant Collections Manager (1-year Contract) at null. Skills: Collections, Negotiation, Customer Management. Manage delinquent accounts. Negotiate payment plans”
What You'll Achieve.
Achieve financial stability; Improve collections outcomes; Minimize risk for the bank
Industry & Context.
Analytical skills; Problem-solving skills
What They're Looking For.
Must Have
5 years of experience in collections, Form 5 or above in finance or business
What You'll Do.
Manage delinquent accounts
Negotiate payment plans
Analyze customer data
Develop strategies to improve outcomes
Collaborate with internal stakeholders
Stay up-to-date with regulatory requirements
How You'll Work.
Team & Collaboration
Collaborate with internal stakeholders; Work effectively with customers
Communication Scope
Communication skills; Negotiation skills
Full Job Description
# **WHO WE ARE:** As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. # How you succeed To succeed in this role, you'll need to take a customer-centric approach, understanding the unique needs and circumstances of each customer. You'll work closely with them to identify solutions, negotiate payment plans, and provide ongoing support to help them achieve financial stability. Your goal is to find mutually beneficial solutions that meet the customer's needs while also minimizing risk for the bank. **What you will be doing:** * Manage a portfolio of delinquent accounts, working closely with customers to understand their financial situation and develop personalized plans to help them overcome their challenges * Negotiate payment plans and provide ongoing support to help customers achieve financial stability * Analyze customer data to identify trends and patterns, and develop strategies to improve collections outcomes * Collaborate with internal stakeholders, such as credit risk and sales teams, to ensure a cohesive approach to customer management * Stay up-to-date with industry trends and re
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