BJ's Wholesale Club
AssistantClubManager
“Assistant Club Manager at BJ's Wholesale Club. Skills: Club performance, Talent development, Member experience, Club standards, Financial performance. Provide leadership and direction. Drive club performance”
What You'll Achieve.
Drive club performance; Deliver results consistently; Ensure GOLD Standards; Club at plan or better; Meet labor plans; Meet supply plans; Drive performance and profitability
Industry & Context.
Problem solving; Conflict resolution; Resolve concerns
Frequent movement on hard surfaces, Occasional bending, Occasional pulling, Occasional reaching, Regular lifting up to 30 lbs, Occasional heavier lifting with assistance, Exposure to temperature extremes, Exposure to loud noises, Potential exposure to cleaning agents
What They're Looking For.
Must Have
4+ years retail operations manager, Drive for results, Solid work ethic, Honest, straight-forward, Committed to high service, Excellent communication skills, Lead and motivate team, Solid shrink controls knowledge, Solid staff development knowledge, Solid merchandising knowledge, Solid customer service knowledge, Solid problem solving knowledge, Solid conflict resolution knowledge, Demonstrated leadership capabilities, Manage/supervise cross-functional teams, Train team members, Drive and communicate results, Knowledge of store operations, Knowledge of membership procedures, Knowledge of front-line procedures, Knowledge of gas station procedures, Knowledge of tire bay procedures, Knowledge of maintenance procedures, Knowledge of receiving procedures, Knowledge of omni procedures, Basic computer knowledge, Obtain and maintain Servsafe certification, Forklift operator, Open shift availability, At least 18 years of age
Nice to Have
Completion of company training program, High school diploma, College degree
What You'll Do.
Provide leadership and direction
Drive club performance
Ensure consistent policy execution
Ensure positive member experience
Ensure GOLD standard conditions
Provide overall leadership
Deliver results consistently
Lead audit compliance efforts
Drive collaboration with Business Partners
Oversee certification
Ensure operational excellence
Serve as Manager on Duty
Take responsibility for club operations
Take responsibility for team leadership
Take responsibility for member engagement
Exhibit business acumen
Act as champion for growth
Provide teams with information
Provide teams with direction
Provide teams with support
Provide clear direction
Hold team members accountable
Set clear expectations
Follow up consistently
Foster culture of growth
Actively develop team members
Encourage continuous learning
Create opportunities for others
Promote open communication
Resolve conflicts constructively
Build inclusive relationships
Support team development
Provide on-the-job coaching
Ensure learning in flow of work
Promote strategic thinking
Promote ethical decision-making
Create safe environment
Create collaborative environment
Celebrate achievements
Focus on career growth
Guarantee service excellence
Meet GOLD Member Standards
Monitor engagement levels
Observe member engagement
Observe department execution
Ensure premium shopping experience
Support team resolving member issues
Deliver member satisfaction
Maintain club standards
Deliver GOLD Standards
Ensure club at plan or better
Use reporting to identify trends
Use reporting to identify opportunities
Acquire deep knowledge of key metrics
Acquire deep knowledge of reporting
Provide strategic department leadership
Partner with Club Manager
Monitor equipment issues
Escalate equipment issues
Ensure uninterrupted operations
Provide leadership support
Support club compliance
Support club performance
Operate forklifts safely
Maintain regular attendance
Maintain predictable attendance
Maintain full attendance
How You'll Work.
Team & Collaboration
Collaboration with Business Partners; Cross-functional teams; Cross-functional support
Communication Scope
Communicate effectively; Provide direction; Provide information; Provide support; Open communication
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