BJ's Wholesale Club
AssistantClubManager
“Assistant Club Manager at BJ's Wholesale Club. Skills: Club performance, Talent development, Member experience, Club standards. Provide leadership and direction. Drive club performance”
What You'll Achieve.
Drive club performance; Deliver results consistently; Ensure GOLD Member Standards; Meet or exceed labor plans; Meet or exceed supply plans
Industry & Context.
Problem solving; Conflict resolution; Resolve concerns
Yearly forklift certification, Florida qualifier certification, Open shift availability, Frequent movement, Occasional bending, Occasional pulling, Occasional reaching, Regular lifting up to 30 lbs, Occasional heavier lifting, Exposure to temperature extremes, Exposure to loud noises, Potential exposure to cleaning agents
What They're Looking For.
Must Have
4+ years retail operations manager, Solid work ethic, Honest, Straight-forward, High levels of service, Excellent communication skills, Lead and motivate team, Shrink controls knowledge, Staff development knowledge, Merchandising knowledge, Customer service knowledge, Problem solving knowledge, Conflict resolution knowledge, Manage cross-functional teams, Train team members, Drive results, Communicate results, Store operations knowledge, Membership knowledge, Front-line knowledge, Gas station knowledge, Tire bay knowledge, Maintenance knowledge, Receiving knowledge, Omni procedures knowledge, Basic computer knowledge, Obtain Servsafe certification, Maintain Servsafe certification, Forklift operator, Open shift availability, At least 18 years of age
Nice to Have
Completion of company training, High school diploma, College degree
What You'll Do.
Provide leadership and direction
Drive club performance
Ensure policy execution
Ensure positive member experience
Ensure GOLD standard conditions
Provide overall leadership
Deliver results consistently
Lead audit compliance
Drive collaboration with BPs
Oversee certification
Ensure operational excellence
Serve as Manager on Duty
Take responsibility for club operations
Exhibit business acumen
Act as champion for growth
Provide teams information
Provide teams direction
Provide teams support
Provide clear direction
Hold team accountable
Set clear expectations
Follow up consistently
Foster culture of growth
Create opportunities for others
Promote open communication
Resolve conflicts constructively
Build inclusive relationships
Support team development
Ensure learning in flow
Promote strategic thinking
Promote ethical decision-making
Create safe environment
Create collaborative environment
Celebrate achievements
Focus on career growth
Guarantee service excellence
Meet GOLD Member Standards
Monitor engagement levels
Observe member engagement
Observe department execution
Ensure premium shopping experience
Support team resolving issues
Maintain club standards
Deliver GOLD Standards
Ensure club is at plan
Use reporting to identify trends
Use reporting to identify opportunities
Acquire knowledge of key metrics
Acquire knowledge of reporting
Provide strategic department leadership
Partner with Club Manager
Coordinate with leadership
Monitor equipment issues
Escalate equipment issues
Ensure uninterrupted operations
Provide leadership support
Support club compliance
Support club performance
Operate forklifts safely
Support leadership coverage
How You'll Work.
Team & Collaboration
Collaboration with Business Partners; Cross-functional teams; Cross-functional support
Communication Scope
Communicate effectively; Provide direction; Promote open communication
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