BJ's Wholesale Club

AssistantClubManager

$70–87k Danvers, Massachusetts, United States FULL TIME
The Brief

“Assistant Club Manager at BJ's Wholesale Club. Skills: Club performance, Talent development, Member experience, Club standards. Provide leadership and direction. Drive club performance”

What You'll Achieve.

Drive club performance; Deliver results consistently; Ensure GOLD Member Standards; Meet or exceed labor plans; Meet or exceed supply plans

Industry & Context.

Problems you'll solve

Problem solving; Conflict resolution; Resolve concerns

Eligibility Requirements

Yearly forklift certification, Florida qualifier certification, Open shift availability, Frequent movement, Occasional bending, Occasional pulling, Occasional reaching, Regular lifting up to 30 lbs, Occasional heavier lifting, Exposure to temperature extremes, Exposure to loud noises, Potential exposure to cleaning agents

What They're Looking For.

Must Have

4+ years retail operations manager, Solid work ethic, Honest, Straight-forward, High levels of service, Excellent communication skills, Lead and motivate team, Shrink controls knowledge, Staff development knowledge, Merchandising knowledge, Customer service knowledge, Problem solving knowledge, Conflict resolution knowledge, Manage cross-functional teams, Train team members, Drive results, Communicate results, Store operations knowledge, Membership knowledge, Front-line knowledge, Gas station knowledge, Tire bay knowledge, Maintenance knowledge, Receiving knowledge, Omni procedures knowledge, Basic computer knowledge, Obtain Servsafe certification, Maintain Servsafe certification, Forklift operator, Open shift availability, At least 18 years of age

Nice to Have

Completion of company training, High school diploma, College degree

What You'll Do.

Provide leadership and direction

Drive club performance

Ensure policy execution

Ensure positive member experience

Ensure GOLD standard conditions

Provide overall leadership

Deliver results consistently

Lead audit compliance

Drive collaboration with BPs

Oversee certification

Ensure operational excellence

Serve as Manager on Duty

Take responsibility for club operations

Exhibit business acumen

Act as champion for growth

Provide teams information

Provide teams direction

Provide teams support

Provide clear direction

Hold team accountable

Set clear expectations

Follow up consistently

Foster culture of growth

Create opportunities for others

Promote open communication

Resolve conflicts constructively

Build inclusive relationships

Support team development

Ensure learning in flow

Promote strategic thinking

Promote ethical decision-making

Create safe environment

Create collaborative environment

Celebrate achievements

Focus on career growth

Guarantee service excellence

Meet GOLD Member Standards

Monitor engagement levels

Observe member engagement

Observe department execution

Ensure premium shopping experience

Support team resolving issues

Maintain club standards

Deliver GOLD Standards

Ensure club is at plan

Use reporting to identify trends

Use reporting to identify opportunities

Acquire knowledge of key metrics

Acquire knowledge of reporting

Provide strategic department leadership

Partner with Club Manager

Coordinate with leadership

Monitor equipment issues

Escalate equipment issues

Ensure uninterrupted operations

Provide leadership support

Support club compliance

Support club performance

Operate forklifts safely

Support leadership coverage

How You'll Work.

Team & Collaboration

Collaboration with Business Partners; Cross-functional teams; Cross-functional support

Communication Scope

Communicate effectively; Provide direction; Promote open communication

Free ATS check

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