Four Seasons

hospitality

AssistantChiefButler

Macau, China FULL TIME
The Brief

“Assistant Chief Butler at Four Seasons. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Ensure personalized service for all guests. Oversee the daily operations of the butler service”

What You'll Achieve.

ensuring exceptional service delivery to guests

Industry & Context.

hospitality
Problems you'll solve

problem-solving skills

Eligibility Requirements

Applicants must hold a Macau ID due to work permit restriction.

What They're Looking For.

Must Have

Reading, writing and oral proficiency in Cantonese, Mandarin and English, Previous experience in a butler or a related management role in the hospitality industry, leadership, management and problem-solving skills, Exceptional communication and interpersonal abilities, Attention to detail and a commitment to high service standards

Nice to Have

preferably in a luxury or high-end environment

What You'll Do.

Ensure personalized service for all guests

Oversee the daily operations of the butler service

Train and mentor new and existing staff

Maintain inventory of supplies and ensure proper care of equipment

Handle guest inquiries and resolve issues promptly

Conduct regular team meetings to discuss service improvements

Closely communication and share staff challenges

How You'll Work.

Team & Collaboration

Collaborate with other departments to enhance guest experiences

Communication Scope

Reading, writing and oral proficiency in Cantonese, Mandarin and English; Exceptional communication and interpersonal abilities

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