Rbc
Financial Services
AssistantBranchManager
“Assistant Branch Manager at Rbc. Skills: Client experience, Sales enablement, Coaching, Digital education and usage, Collaboration, Talent management, Sales management, Professional advice. Deliver an exceptional client experience. Maximize opportunities through an emphasis on sales enablement and coaching, digital education and usage, and collaboration with RBC partners”
What You'll Achieve.
Deliver an exceptional client experience; Maximize opportunities; Ensure a high level of employee capability and engagement; Deliver results; Superior sales results; Deliver a memorable client experience; Ensure operational effectiveness of the branch; Maximize the performance of the team; Contribute to the success of your clients, your business, and your community
Industry & Context.
Problem resolution; Prevention at first point of contact; Critical Thinking
What They're Looking For.
Must Have
Minimum of 2-3 years’ experience in a relationship management role within the financial industry (i. e. Banking Advisor, Financial Advisor), Experience in a coaching / leadership role, or acting as a mentor to service or sales professionals, Mutual Funds accreditation (IFIC or CSC) and at least 2 years of licensed mutual fund sales experience within the last 3 years, Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI or ability to write the exam within 4 months of start date, Demonstrated success delivering / coaching to providing advice to clients resulting in client relationships and superior sales results
Nice to Have
communication and decision-making skills, with the ability to communicate and lead change, multi-tasker and self-starter who is comfortable working independently, as well as in a flexible environment, A post-secondary diploma/degree, ideally in Commerce, Business Administration or related experience
What You'll Do.
Deliver an exceptional client experience
Maximize opportunities through an emphasis on sales enablement and coaching
digital education and usage
and collaboration with RBC partners
Support the ongoing development of your team through consistent routines to ensure a high level of employee capability and engagement
Ensure high employee engagement through talent management
development & career planning
Deliver results through sales management routines and coaching ability
Provide professional advice and education with an ability to address complex credit and investment personal & business needs
Collaborate with market leading professionals in financial planning
home equity finance specialists & business banking experts to ensure clients receive customized
orchestrate and pioneer superior retailing excellence to deliver a memorable client experience
Model & coach your team on client advice and education
problem resolution and prevention at first point of contact
and advocate for digital enablement and multichannel usage
Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
Address local community needs through appropriate recruitment and management practices
How You'll Work.
Team & Collaboration
Collaboration with RBC partners; Collaborate with market leading professionals in financial planning, retirement planning, home equity finance specialists & business banking experts; Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team; Working together to deliver trusted advice; Effectively collaborate
Communication Scope
Communicate and lead change
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