Mountain America
Financial Services
AssistantBranchManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Assistant Branch Manager at Mountain America. Skills: Sales, Member service, Leadership. Assist in leadership of branch operations. Assist in leadership of branch personnel”
What You'll Achieve.
Achieve branch goals; Get expected results
Industry & Context.
Decision making
Ability to lift up to 10 pounds consistently, Ability to lift up to 50 pounds occasionally
What They're Looking For.
Must Have
3+ years financial industry experience, 1+ years lending experience, Two-year college degree, Notary Public, Qualify annually as Mortgage Loan Originator
Nice to Have
Symitar experience preferred
What You'll Do.
Assist in leadership of branch operations
Assist in leadership of branch personnel
Ensure exceptional member service experiences
Coach others to develop AAA skills
Connect AAA skill proficiency to production
Drive accountability with team members
Support branch culture of exceptional member service
Articulate credit union vision
Solicit feedback regarding team culture
Drive unified team culture
Obtain buy-in from team
Hold personalized 1:1s
Improve development activities
Partner with team members
Create individual development plans
Evaluate direct report employees
Assist with MSR/MEO/FSR evaluations
Support change management efforts
Train staff on policies
Train staff on procedures
Train staff on philosophies
Train staff on branch functions
Encourage achievement of branch goals
Implement employee life cycle strategies
Resolve member concerns
Resolve employee concerns
Follow up in timely manner
Seek assistance as necessary
Support community development
Act as credit union representative
Assist in daily branch operations
Ensure branch compliance
Use proprietary sales tools
Maintain AAA standards
Back-up for loan exceptions
Create packages for member value
Develop methods to track productivity
Develop methods to measure productivity
Develop methods to track accuracy
Develop methods to measure accuracy
Develop methods to track sales
Develop methods to measure sales
Develop methods to track service
Develop methods to measure service
Gain knowledge of credit union financials
Understand credit union financials
Utilize judgment in fulfilling member needs
Use credit union policies
Assist with security of branch building
Assist with maintenance of branch building
Comply with all regulations
Coach branch team members
Develop branch team members
Partner with internal business partners
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Internal Business Partners
Full Job Description
# **Please reference the schedule and minimum qualifications listed below before applying.** If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner. # **_Job Summary_** At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America. The Assistant Branch Manager assists in the leadership of the operations and personnel of the branch to ensure exceptional member service experiences happen while achieving the goals of the branch. # **_Job Description_** Location 1012 Yellowstone Avenue Pocatello, ID 83201 Schedule Full Time; Monday – Friday 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked* To be effective, an individual must be able to perform each job duty successfully. **Coaching & Development** * Exemplifies MACU Way and Leadership Behaviors and philosophy while fulfilling responsibilities as a leader in the branch environment and within the credit union. * Learns to coach others to develop the necessary AAA skills to get the expected results. Connects AAA skill proficiency to production. * Drives accountability with team members around AAA and results. * Leads by example and supports a branch culture of exceptional member service. Understands the MACU vision and articulates the vision through MACU Way behaviors. * Under the lead of the Branch Manager, solicits feedback regarding team culture and utilizes the MACU Mission, Vision, and Values to drive a unified team culture and obtains buy-in from t
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