BMO
Retail Banking
AssistantBranchManager
“Assistant Branch Manager at BMO. Guide, direct, and coach employees to deliver exceptional service. Understand customer needs to provide sales and service”
What You'll Achieve.
Deliver exceptional service to BMO customers and prospects; Provide sales and service in the best interests of the customer; Provide sales and service in the best interests of the customer; Meet strategic customer experience and profitability goals; Achieve sales targets; Achieve service targets; Achieve referral targets
Industry & Context.
Analytical and problem solving skills - In-depth; Exercise judgment to identify, diagnose, and solve problems within given rules
What They're Looking For.
Must Have
3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience, 1-3 years of banking or customer service/sales or equivalent experience, General knowledge of retail banking products and services, General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives, Working knowledge of competitive marketplace and trends in product offerings, Working knowledge of branch operational processes and policies, Working knowledge of branch technologies, processes, and performance metrics, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
Nice to Have
Previous supervisory or management experience
What You'll Do.
and coach employees to deliver exceptional service
Understand customer needs to provide sales and service
Advise customers on products and strategies
Identify and make referrals to other business groups
Support sales and customer service activities
Foster a culture aligned to BMO purpose
Role model BMO values and behaviours
Ensure alignment between values and behaviour
Connect work to BMO's purpose
Set inspirational goals
Define clear expected outcomes
Ensure clear accountability for follow through
Build interdependent teams
and enable career development
Improve team performance
Recognize and reward performance
Support employee development
Manage poor performance
Probe to understand customer needs
Integrate marketing promotions into conversations
Coordinate service requests and problem resolution
Ensure accurate completion and follow-up
Escalate for resolution
Develop and maintain a network in the community
Enhance Bank's visibility
Build a referral source
Support Bank's community involvement
Participate in community activities
Resolve customer related issues
Fulfill sales and service activities
Provide input into area business and market plans
Establish relationships with business partners
Maintain knowledge of interdependent systems
Review results and performance measures
Address gaps and develop plans
Analyze data and information
Provide insights and recommendations
Provide technical training and support
Recommend improvements
Manage transactional outcomes
Defer to appropriate internal business groups
Resolve complex or unresolved customer situations
Maintain current knowledge of personal banking and credit card industries
Build effective relationships with internal/external stakeholders
Maintain the confidentiality of customer and Bank information
Identify and report suspicious patterns of activity
Comply with all legal and regulatory requirements
Think creatively and propose new solutions
Exercise judgment to identify
Work mostly independently
Take measured risks while protecting the bank
How You'll Work.
Team & Collaboration
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders; Build effective relationships with internal/external stakeholders
Communication Scope
Verbal & written communication skills - In-depth; Collaboration & team skills - In-depth; Influence skills - In-depth
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