BMO
Retail Banking
AssistantBranchManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Branch Manager at BMO. Skills: Sales, Customer Service, Management. Guide, direct, and coach employees. Deliver exceptional service to customers”
What You'll Achieve.
Meet strategic customer experience and profitability goals; Achieve sales targets; Achieve service targets; Achieve referral targets
Industry & Context.
Analytical and problem solving skills - In-depth; Exercises judgment to identify, diagnose, and solve problems within given rules
What They're Looking For.
Must Have
3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience, 1-3 years of banking or customer service/sales or equivalent experience, General knowledge of retail banking products and services, General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives, Working knowledge of competitive marketplace and trends in product offerings, Working knowledge of branch operational processes and policies, Working knowledge of branch technologies, processes, and performance metrics, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
Nice to Have
Previous supervisory or management experience
What You'll Do.
Deliver exceptional service to customers
Understand customer needs
Provide sales and service
Advise customers on products
Identify and make referrals
Support sales and customer service activities
Foster a culture aligned to BMO purpose
Role model BMO values
Ensure alignment between values and behaviour
Connect work to BMO's purpose
Set inspirational goals
Define clear expected outcomes
Ensure clear accountability
Build interdependent teams
Collaborate across functional groups
Improve team performance
Recognize and reward performance
Support employee development
Manage poor performance
Probe to understand customer needs
Integrate marketing promotions
Coordinate service requests
Resolve problem processes
Escalate for resolution
Develop and maintain community network
Enhance Bank's visibility
Build referral source
Support community involvement
Participate in community activities
Resolve customer issues
Fulfill sales and service activities
Provide input into business plans
Optimize business opportunities
Establish relationships with business partners
Maintain knowledge of systems
Review results and performance measures
Address gaps and develop plans
Analyze data and information
Provide insights and recommendations
Provide technical training
Support branch employees
Recommend improvements
Manage transactional outcomes
Defer to appropriate internal business groups
Resolve complex customer situations
Maintain current knowledge of industries
Build effective relationships
Maintain confidentiality of information
Identify and report suspicious patterns
Comply with legal and regulatory requirements
Propose new solutions
Exercise judgment to solve problems
Work mostly independently
Apply Risk Management Framework
How You'll Work.
Team & Collaboration
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders; Builds effective relationships with internal/external stakeholders
Communication Scope
Verbal & written communication skills - In-depth
Full Job Description
Application Deadline: 06/09/2026 Address: 1360 Kingston Rd, Unit 15 Job Family Group: Retail Banking Sales & Service Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes. * Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. * Ensures alignment between values and behaviour that fosters diversity and inclusion. * Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. * Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. * Attracts, retains, and enables the career development of top talent. * Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. * Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer. * Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution. * Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business. * Supports the Bank’s community involvement and partici
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