Assistant Branch Manager
AssistantBranchManager
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“Assistant Branch Manager at Assistant Branch Manager. Skills: sales, service, operations management, customer service, leadership. Support the Branch Manager by overseeing the efficient operation of the branch. Handle all operational issues and branch-related matters”
What You'll Achieve.
achievement of sales, service, and operational performance goals for the branch; ensures that business development goals are being met; all policies, procedures, and controls have been implemented to protect the Bank against monetary loss; increase deposits, accounts, and customers of the branch; ensure ongoing adherence with compliance; implement action plans to improve operational controls and mitigate controllable losses while optimizing the customer experience; ensure all security procedures are strictly followed; Ensure the branch receives an audit grade of “Satisfactory” or better; consistently offer suitable Bank products; stay abreast of new products, services, and promotions; consistently offer suitable Bank products and stay abreast of new products, services, and promotions; meet assigned sales goals; ensure established branch goals are attained; increase deposit make referrals for non-deposit products and promote new business as well as cross sells additional products/services
Industry & Context.
Effective problem-solving skills; Act as a primary troubleshooter for problems and complex client service needs incurred at teller line; Make sound decisions regarding the approval of customer and or bank transactions within authority limits, weighing customer satisfaction issues versus Bank exposure to loss or fraud
Ability to work a flexible schedule including weekends, Mandatory training may require occasional travel, Visa sponsorship not available
What They're Looking For.
Must Have
At least 6 years of experience in customer service/supervisory role within a banking/retail environment, Minimum 3 years of operations experience, preferably in banking, Qualify to be licensed as a Notary Public for New York State
Nice to Have
Bachelor’s degree preferred, Demonstrated comfort level with technology, mobile services and online banking services is a plus
What You'll Do.
Support the Branch Manager by overseeing the efficient operation of the branch
Handle all operational issues and branch-related matters
Provide ongoing coaching to staff regarding sales techniques and product knowledge
Supervise staff on service expectations
Identify and mitigate operational risk
Oversee compliance functions
Cross-train on all branch positions to perform all operational duties as needed
Ensure the branch receives an audit grade of “Satisfactory” or better
Act as a primary troubleshooter for problems and complex client service needs incurred at teller line
Serve as the liaison between the branch and various departments
Meet assigned sales goals
Assist Branch Manager with implementation of sales programs
Execute on sales opportunities with new and existing customers
Assist in staffing decisions
Conduct staff meetings to discuss bankranch establish priorities
Make sound decisions regarding the approval of customer and or bank transactions
Notarize legal documents for bank customers
How You'll Work.
Team & Collaboration
Support the Branch Manager; Serve as the liaison between the branch and various departments to ensure that full transparency exists regarding internal policies and procedures; Assist Branch Manager with implementation of sales programs; Assist in staffing decisions as appropriate, including hiring, scheduling, disciplinary actions, and evaluating performance; Conduct staff meetings to discuss bankranch establish priorities to ensure compliance with established policy and procedures
Communication Scope
Excellent communication skills (verbal + written)
Full Job Description
New York, NY (Chelsea) Salary Range: $65,000 - $85,000 The Assistant Branch Manager (ABM) provides supportive leadership to the Branch Manager by playing an integral role in the achievement of sales, service, and operational performance goals for the branch. The incumbent ensures that business development goals are being met, and all policies, procedures, and controls have been implemented to protect the Bank against monetary loss. The incumbent supports sales initiatives aimed at leveraging products/services to increase deposits, accounts, and customers of the branch. In the absence of the Branch Manager, the ABM is expected to be fully capable of managing the branch, including the Teller-Unit, platform, and other ancillary operations. The successful candidate must have the ability to adapt accordingly to meet the challenges in a dynamic industry. **ESSENTIAL DUTIES & RESPONSIBILITIES** * Support the Branch Manager by overseeing the efficient operation of the branch, ensuring operational functions are being properly performed by staff in accordance with established policies, procedures, and controls of Bank. * Handle all operational issues and branch-related matters in effective manner, making sound business decisions. * Provide ongoing coaching to staff regarding sales techniques and product knowledge, motivating them to embrace sales culture and consistently offer suitable Bank products and services; stay abreast of new products, services, and promotions. * Supervise staff on service expectations, policies, procedures, products, systems, and banking transactions; conduct performance appraisals and counsel employees accordingly. * Identify and mitigate operational risk to ensure ongoing adherence with compliance procedures; implement action plans to improve operational controls and mitigate controllable losses while optimizing the customer experience. * Oversee compliance functions including reconcilements, audits, reporting, controls, records management, approval
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