Chanel
AssistantBoutiqueManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Assistant Boutique Manager at Chanel. Skills: Customer service, Sales, Leadership, Team management. Assist with efficient day-to-day management. Lead by example”
What You'll Achieve.
Support growing boutiques client base; Maximize all sales opportunities; Support inventory control; Support compliance with operational expectations; Meet all sustainability initiatives
Industry & Context.
Thinking on your feet-style problem-solving; Small and mundane issue problem-solving; Urgent and complex one problem-solving
What They're Looking For.
Must Have
Solid fashion retail background, successful track record selling skills, Approachable, exceptional interpersonal skills, Excellent communicator, ability to tell stories, articulate details to capture audiences’ attention, Initiative-driven, strategic and spontaneous approach for building and personalized relationships, Integrity and professionalism, high levels of emotional intelligence (EQ)
Nice to Have
Proficiency in French, other languages
What You'll Do.
Assist with efficient day-to-day management
Encourage optimal standards and activities
Monitor and manage standards of customer service
Provide highest level of customer service
Oversee and support team in upholding standards
maintain and encourage good customer relationships
Present new collections
Escort customers to the door
Keep in touch with customers
Ensure customers are introduced to customer database
Maintain system by obtaining and inputting customer details
Ensure client centric mindset amongst team
Develop business driving strategies
Support growing boutiques client base
Leverage client related KPIs
Coach selling staff on outreach strategies
Coach top client hosting
Responsible for individual development
Responsible for performance
Responsible for growth of Fashion Advisors
Conduct individual touch bases
Liaise with all members of management
Spearhead morning meetings
Encourage and support selling staff
Maintain focus on commercial objectives
Assist management team in driving sales
Assist management team in tracking sales
Encourage and coach team in applying expert standards
Maximize all sales opportunities
Act as leader for the business
Ensure all clients are assisted
Maintain service levels
Ensure full team involvement
Communicate appropriately and effectively
Ensure suitable organization of weekly quotas
Ensure structured organization of daily breaks
Ensure timely distribution of CHANEL Charter
Ensure communication of CHANEL Charter
Monitor guidelines are understood
Monitor guidelines are adhered to
Ensure absolute confidentiality
Ensure compliance within team on SOPs
Conduct regular checks on individual processes
Participate in FOH standards
Participate in HOH standards
Support inventory control
Support compliance with operational expectations
Lead by example on sustainability initiatives
Develop strategies to further improve boutique involvement
Ensure highest visual standards are respected
Monitor handling of goods
Monitor storing of goods
Ensure all stock is security tagged
Check correct ticketing
Check quality of products at point of sale
Assist with management of display requirements
Assist with management of maintenance requirements
Assist with monitoring of time management
Assist with monitoring of absence management
Ensure dress code is adhered to
Ensure grooming guidelines are adhered to
Ensure high standards of personal presentation
Ensure team adhere to all guidelines
Maintain uniform in good condition
Ensure team wear uniform
Ensure team maintain uniform
Ensure team wear name tags
Ensure team maintain name tags
Ensure Boutique is clean
Ensure Boutique is tidy
Ensure customer areas are clean
Ensure customer areas are tidy
Ensure stock areas are clean
Ensure stock areas are tidy
Ensure staff areas are clean
Ensure staff areas are tidy
Ensure products sold are replaced neatly
Ensure products sold are replaced promptly
Ensure products used are replaced neatly
Ensure products used are replaced promptly
How You'll Work.
Team & Collaboration
Collaborate with management team; Collaborate with selling team members; Collaborate with clients; Collaborate with colleagues; Collaborate with senior management; Collaborate with CHANEL Head Office
Communication Scope
Excellent communicator; Ability to tell stories; Articulate details to capture audiences’ attention
Full Job Description
**Reports to:** Boutique Director **Location:** Flagship Boutique (in Yorkville) **Contract** : Full-time and permanent position **** **Your role @ Chanel:** As an Assistant Boutique Manager, you will assist the Boutique Management team with the efficient day-to-day management of the Boutique. You are sales-minded, customer oriented, exceptionally collaborative, and have a strong sense of ownership, flexibility, and a people-first mindset. You will lead by example and encourage optimal standards and activities amongst the team, including sufficient floor coverage, while monitoring and managing standards of customer service, product care, staff presentation and teamwork at all times. **What impact you can create at Chanel:** **Customer Experience & Client Relationships** * Provide the highest level of customer service at all times, overseeing and supporting the team in upholding the standards as detailed within the CHANEL Charter including prompt response to telephone queries and relevant after sales care. * Establish, maintain and encourage good customer relationships including welcoming customers, presenting new collections, escorting customers to the door as appropriate and keeping in touch whilst ensuring that the team are applying the appropriate skills. * Ensure customers are introduced to the customer database and maintain system by obtaining and inputting customer details, including providing CRM support (thank you cards). * Ensure a client centric mindset amongst the team and develop business driving strategies to support growing the boutiques client base, leveraging client related KPIs to identify opportunity areas. Coach selling staff on outreach strategies, client mapping, and top client hosting to develop their skillset. **Leadership** * Responsible for the individual development, performance and growth of Fashion Advisors in client experience, client development, teamwork and participation in boutique initiatives. * Act as a coach, conducting individual
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