FIS
financial services
AssetFinance–Pune
Neural analysis suggests this role is
optimal for Mid candidates.
“Asset Finance – Pune at FIS. Skills: Asset Finance and Support experience, technical knowledge. Incident management. Act as the point of contact within a global support structure for diagnosis and resolution of incidents.”
What You'll Achieve.
supporting an increasing client-base of high-profile companies to the highest quality; Increase your clients’ efficient use of the software
Industry & Context.
diagnosis and resolution of incidents; Sound analytical, design and problem-solving skills; capacity for complex concepts; functional solutions to address business process and procedural shortcomings.
Periodically fulfil on-call responsibilities to provide 24x7 support capabilities for major incidents.
What They're Looking For.
Must Have
2-4 years of experience in Assert Finance, Relevant tertiary qualification and/or professional experience in software development, systems analysis, design, and architecture, Knowledge on Asset Finance, Experience with relational databases Microsoft SQL Server and Oracle, Sound analytical, design and problem-solving skills, with a high degree of numeracy and a capacity for complex concepts, A positive, proactive and professional attitude – a team player who can also work independently under minimum supervision.
Nice to Have
Experience in Accounting or Leasing, Previous programming experience
What You'll Do.
Act as the point of contact within a global support structure for diagnosis and resolution of incidents.
Engage directly with clients to resolve incidents.
Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents.
Client relationship building
Working with your clients to document their current business processes
procedures and work practices with the aim of identifying areas of improvement in system functionality and processes.
Increase your clients’ efficient use of the software by suggesting optimal business practices
designing and implementing functional solutions to address business process and procedural shortcomings.
Proactively helping to prevent future problems by developing and documenting new initiatives and processes and highlighting any potential defects you may find.
Handle pressure-filled situations across multiple clients
understanding any financial impact on a client and managing client needs and timelines against all other priorities.
Responsibility for ongoing learning of the Ambit Asset Finance application and business processes of key clients.
creating and preparing detailed training manuals and ‘how to’ documents to clients and peers alike.
How You'll Work.
Team & Collaboration
Act as the point of contact within a global support structure; You will be supported up by a highly experienced team of designers & developers with vast product knowledge.; A positive, proactive and professional attitude – a team player
Communication Scope
English language skills required
Full Job Description
**_Asset Finance and Support experience and technical knowledge – Pune_** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. ** _About the team_ ** FIS™ Commercial Loan Servicing (CLS) a.k.a ACBS is a comprehensive software platform used primarily in the banking and financial services industry to manage the entire lifecycle of commercial loans. This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of designers & developers with vast product knowledge. **_What you will be doing_** * Incident management * Act as the point of contact within a global support structure for diagnosis and resolution of incidents. * Engage directly with clients to resolve incidents. * Periodically fulfil on-call responsibilities to provide 24x7 support capabilities for major incidents. * Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents. * Client relationship building * Working with your clients to document their current business processes, procedures and work practices with the aim of identifying areas of improvement in system functionality and processes. The expectation is that you will be a SME in both the product and your clients’ business processes to ensure that the product meets your clients’ current requirements and future growth plans. * Increase your clients’ efficient use of the software by suggesting optimal business practices, designing and implementing functional solutions to address business process and procedural shortcomin
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