University of Rochester

Asset&CMDBITPracticeOwner

$77–116k Brighton, New York, United States FULL TIME
The Brief

“Asset & CMDB IT Practice Owner at University of Rochester. Skills: Asset Management, CMDB Management, ITSM, Process Improvement. Develop Asset & CMDB Management program. Execute operational activities”

What You'll Achieve.

Create measurable targets; Reporting

Industry & Context.

Problems you'll solve

Problem-solving skills; Analytical skills

Eligibility Requirements

On-call support, After-hours support

What They're Looking For.

Must Have

Bachelor's Degree required, 4 years relevant management experience required, ITIL Foundations within 12 months of hire required

Nice to Have

Masters Degree preferred, 3 years IT Service Management experience preferred, Practice specific certifications preferred

What You'll Do.

Develop Asset & CMDB Management program

Execute operational activities

Monitor process compliance

Enhance procedures and strategies

Define Asset & CMDB Management process

Perform operational management

Perform strategic management

Validate Asset & CMDB Management records

Establish governance structure

Manage governance structure

Propose process improvements

Evaluate proposed enhancements

Support Service Management Office on-call

Support after-hours support

Collaborate with IT Service Management team

Align Asset & CMDB Management activities

Collaborate with operational team leads

Ensure organizational compliance

Provide operational value

Document practice health

Report practice status

Track team compliance

Report team compliance

Develop practice training

Create practice training

Provide practice training

Implement administering IT asset management systems

Track IT asset lifecycle

Maintain supplier records

Maintain service level agreements

Maintain software license information

Develop enterprise wide IT purchasing standards

Develop enterprise wide IT purchasing procedures

Review new equipment requests

Review new software requests

Verify financial data

Reconcile changes in inventory

How You'll Work.

Team & Collaboration

IT Service Management team; ITSM Practice Owners; ITSM Practice Managers; ServiceNow Platform team; Operational team leads; IT Application Owners; Internal teams; External teams

Communication Scope

Effective communication

Process & Methodology

Roadmap development

Free ATS check

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