AssessmentServicesSpecialist

## Accountabilities Lead implementation and onboarding for assigned accounts, including setup, configuration, go-live support, and ensuring smooth adoption of assessment products. Provide ongoing customer advisory support, including assessment interpretation, usage guidance, and data-driven coaching to maximize instructional impact. Execute assessment migration and content-related services, ensuring accuracy, quality, and timely delivery aligned with customer expectations. Own end-to-end management of assigned customer portfolios, including scoping, scheduling, communication, execution, and escalation management. Partner cross-functionally with Customer Success, Sales, Product, and Content teams to ensure seamless customer experiences and issue resolution. Capture insights from customer engagements and translate them into playbooks, templates, and process improvements to strengthen service delivery. Act as the voice of the customer by identifying patterns, sharing feedback, and informing product and service enhancements. Requirements 5+ years of experience in K–12 EdTech, assessment services, customer success, or other customer-facing professional services roles. Strong understanding of formative and/or interim assessments, including design principles, classroom application, and data-driven instructional decision-making. Experience managing multiple customer engagements end-to-end, including scope definition, scheduling, delivery, and communication. Excellent written and verbal communication skills, with the ability to engage both educators and district-level stakeholders effectively. Strong organizational skills with the ability to manage competing priorities in a structured and reliable manner. Comfort working in ambiguous or evolving environments, with a proactive, problem-solving mindset. Genuine interest in educational assessment and improving teaching and learning through data insights. Background as an educator, instructional coach, or assessment specialist i