Newsela
Education Technology
AssessmentServicesSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Assessment Services Specialist at Newsela. Skills: Customer success, Assessment services. Support customer assessment needs. Deliver assessment services to accounts”
What You'll Achieve.
Turn assessment expertise into customer value
Industry & Context.
Problem solver
What They're Looking For.
Must Have
Comfort writing customer emails, Comfort walking district leaders through data conversations, Organized and dependable, Manage multiple workstreams, Proactive about flagging attention needed, Comfort with ambiguity, Problem solver, Interest in assessment, Interest in how educators use data, Interest in how administrators use data, Interest in deepening assessment relationships
Nice to Have
Background as former educator, Background as instructional coach, Background as district-level assessment leader, Prior experience on services team, Prior experience on implementation team, Prior experience on customer success team, Experience at EdTech company, Experience at assessment company, Exposure to assessment types beyond formative, Exposure to assessment types beyond interim, Familiarity with standards frameworks, Familiarity with item-writing concepts, Familiarity with psychometric basics, Experience in product-led organization, Services and product partner closely
What You'll Do.
Support customer assessment needs
Deliver assessment services to accounts
Work with district stakeholders
Work with school stakeholders
Turn assessment expertise into customer value
How You'll Work.
Communication Scope
Customer email writing; Data conversation
Full Job Description
Why You'll Love This Role: The Assessment Services team at Newsela works with strategic and key accounts supporting customer assessment needs end to end. The Assessment Services Specialist is a hands-on individual contributor role focused on delivering high-quality assessment services to assigned accounts. You’ll work day-to-day with district and school stakeholders and help turn assessment expertise into real customer value. What You'll Be Doing: Support implementation equally comfortable writing a clear customer email and walking a district leader through a data conversation. Organized and dependable. You manage multiple workstreams without dropping the ball and you’re proactive about flagging when something needs attention. Comfort with ambiguity. You’re a problem solver who can make progress without a fully defined playbook in front of you. A genuine interest in assessment, how educators use data to improve teaching and learning, how administrators use it to make decisions and how we can deepen our assessment relationship within each account you work with. You don’t need to be an expert yet — you do need to want to become one. Bonus points for Background as a former educator, instructional coach, or district-level assessment leader. Prior experience working on a services, implementation, or customer success team at an EdTech or assessment company. Exposure to additional types of assessment beyond formative and/or interim assessments and how they’re used in schools. Familiarity with standards frameworks, item-writing concepts, or psychometric basics. Experience working in a product-led organization where services and product partner closely. All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process. Why you’ll love working at Newsela: Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pe
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