Version 1
Technology
ASPIREGSC–ServiceDeskLevel1/Level2Analyst
Neural analysis suggests this role is
optimal for mid candidates.
“ASPIRE GSC – Service Desk Level 1/Level 2 Analyst at Version 1. Skills: IT support, Service Desk. Serve as first point of contact. Log and manage incidents”
What You'll Achieve.
Maintain a smooth IT environment; Meet their objectives
Industry & Context.
Problem-solving skills; Troubleshooting
Rotating shift pattern, Nights, Weekends, Holidays
What They're Looking For.
Must Have
2-5 years of experience in IT support, Experience in a service desk support role
What You'll Do.
Serve as first point of contact
Log and manage incidents
Perform initial triage
Troubleshoot IT issues
Escalate unresolved issues
Provide support for user account management
Ensure timely resolution of incidents
Maintain accurate documentation
Contribute to knowledge base
Deliver excellent customer service
Build relationships with end-users
Monitor system performance
Identify potential issues proactively
Collaborate with other IT teams
Address complex problems
Participate in IT projects
Conduct routine health checks
Perform scheduled maintenance
Monitor and manage system alerts
Review and refine documentation
Test business continuity measures
Ensure timely resolution of issues
Continuous improvement of service delivery
Participate in ongoing training
Stay current with IT trends
How You'll Work.
Team & Collaboration
Other IT teams
Full Job Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: · UK & Ireland's premier AWS, Microsoft & Oracle partner · 3300+ strong, €350/£300m revenue business · 10+ years as a Great Place to Work in Ireland & UK · Best Workplace for Women in the UK & Ireland by GPTW · Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst. As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping you
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