Version 1
Information Technology And Services
ASPIREGSC–ServiceDeskLevel1/Level2Analyst
Neural analysis suggests this role is
optimal for mid candidates.
“ASPIRE GSC – Service Desk Level 1/Level 2 Analyst at Version 1. Skills: IT Service Desk, Cloud technologies, Problem-solving, Customer support. Serve as first point of contact. Log and manage incidents”
What You'll Achieve.
Timely resolution of incidents; Maintain smooth IT environment; Maintain efficient IT environment
Industry & Context.
Problem-solving; Troubleshooting; Root cause analysis
Rotating shift pattern, Nights, Weekends, Holidays
What They're Looking For.
Must Have
2-5 years of experience in IT support, Experience in a service desk support role, Understanding of IT infrastructure, Understanding of systems, Understanding of troubleshooting methodologies, Proficiency in Microsoft Office 365 Support, Knowledge of AWS fundamentals, Knowledge of Azure fundamentals, Proficiency in Active Directory Support, Proficiency in Group Policy Support, Technical proficiency in Windows Server, Technical proficiency in Linux
Nice to Have
ITIL v4 certification preferred, Linux operating systems preferable
What You'll Do.
Serve as first point of contact
Log and manage incidents
Log and manage service requests
Log and manage queries
Perform initial triage
Perform troubleshooting for IT issues
Escalate unresolved issues
Provide support for user account management
Perform password resets
Perform access requests
Ensure timely resolution of incidents
Maintain accurate documentation of incidents
Maintain accurate documentation of resolutions
Maintain accurate documentation of troubleshooting steps
Contribute to knowledge base development
Contribute to knowledge base maintenance
Deliver excellent customer service
Build relationships with end-users
Monitor system performance
Identify potential issues proactively
Collaborate with other IT teams
Address complex problems
Address recurring problems
Participate in IT projects
Conduct routine health checks of systems
Conduct routine health checks of applications
Conduct routine health checks of networks
Perform scheduled maintenance
Perform software updates
Perform patch installations
Monitor system alerts
Address potential issues before escalation
Review service desk documentation
Refine service desk documentation
Review service desk processes
Refine service desk processes
Test business continuity measures
Test disaster recovery plans
Collaborate with IT team members
Ensure timely resolution of issues
Continuous improvement of service delivery
Participate in ongoing training
Participate in development
How You'll Work.
Team & Collaboration
Other IT teams; IT team members
Communication Scope
Customer service
Process & Methodology
System upgrades, System deployments
Full Job Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: · UK & Ireland's premier AWS, Microsoft & Oracle partner · 3300+ strong, €350/£300m revenue business · 10+ years as a Great Place to Work in Ireland & UK · Best Workplace for Women in the UK & Ireland by GPTW · Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst. As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping you
Applying for this ASPIRE GSC – Service Desk Level 1/Level 2 Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Version 1?
Real rants from real employees. Read before you apply.