Simcorp
FinTech
ASHSeniorBusinessConsultant
“ASH Senior Business Consultant at Simcorp. Skills: Business consulting, Asset Servicing, Onboarding. Provide business support and solutions to overcome challenges encountered by clients during onboarding process. Decides which business issues are outreach and which are product development responsibilities”
What You'll Achieve.
Enhancing efficiency and the overall customer experience
Industry & Context.
Provide business support and solutions to overcome challenges encountered by clients; Resolve business issues, change requests; Answers all business questions that are not standard; Navigate in an environment with missing/incomplete information and manage discrepancies
Occasional remote work across Poland and international options available (up to 24 days domestic, 20 days international per year - subject to internal policy)
What They're Looking For.
Must Have
Understands the custodian and asset management players in the client’s home market, their specifics and legal environment to a fair extent, Has experience with post trade processes until fund accounting starts, Understands what order executions, settlements and reconciliations are, Knows what a SWIFT messages are and their contents, Understands general interfacing challenges, Understands general testing processes and requirements in a project, Experience in onboarding within Asset Management / Asset Servicing industry (SimCorp Dimension or equivalent), Expertise in data mapping topics, Appropriate seniority level to handle specific business communication with Custodians, Asset Managers and ManCos/Fund Administrators, Speaks the client’s language (besides English) or at least sufficiently understands the culture of the country the client resides in, Ability to work both self-directed and collaboratively within a team, Ability to effectively navigate in an environment with missing/incomplete information and manage discrepancies
What You'll Do.
Provide business support and solutions to overcome challenges encountered by clients during onboarding process
Decides which business issues are outreach and which are product development responsibilities
Collaborates with product development to resolve business issues
Answers all business questions that are not standard
Hosts work sessions with third parties
Follows up with mapping discrepancies between AFT and internal to SimCorp
Responsible for individual party outreach as per assignment
Reaches out to third parties if additional information or collaboration is required
sends escalations to client
Owns internal follow-up-processes on topics and requirements addressed to SimCorp
Develops and maintains relationships with external parties
acting as the primary point of contact during the outreach process
Continuously identify opportunities to improve outreach process and documentation of best practices
with a focus on enhancing efficiency and the overall customer experience
Provides guidance to junior team members
acting as a multiplicator
How You'll Work.
Team & Collaboration
Collaborates with product development to resolve business issues, change requests; Works collaboratively within a team
Communication Scope
Handle specific business communication with Custodians, Asset Managers and ManCos/Fund Administrators; Speaks the client’s language (besides English) or at least sufficiently understands the culture of the country the client resides in
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