ASGSupportTechnician

## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** DRN, a subsidiary of Motorola Solutions, is a pioneer in video analysis. We are a leading global provider of data and image analytics, specializing in vehicle location intelligence. Our platform leverages machine learning, artificial intelligence, and a massive network of mobile License Plate Reader (LPR) cameras to provide critical data to public safety and commercial sectors. By maintaining the world’s largest shareable database of vehicle location information, we help our customers shorten response times and improve the speed and accuracy of investigations. ## Job Description **NOTE: This is fully remote position and the candidate can reside anywhere in the United States.** Duties and Responsibilities: * With remote access to customer systems, Install or troubleshoot the company’s proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras. * Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person. * Ensure timely and accurate set up of all systems * Phone Support during regular business hours and on-call availability during off hours * Monitor Chat sessions to assist other team members * Test systems to ensure they are working correctly * May be required to adjust systems, including mechanical, electrical, software or hardware, to make equipment functional depending upon the environment. * Follow the department process, procedur