Hewlett Packard Enterprise
Cloud
ArubaGlobalSupportCenterEngineer
“Aruba Global Support Center Engineer at Hewlett Packard Enterprise. Skills: Aruba products, technical support, network troubleshooting, TCP/IP. Provide technical support. Analyze complex problems”
What You'll Achieve.
quick resolution
Industry & Context.
in-depth fault analysis; troubleshooting; complex problems
Willing to work in UK / US Time zone, Willing to work weekends, Occasionally required to travel to customer sites
What They're Looking For.
Must Have
English, Japanese, MS Office applications, customer facing Technical Support, network infrastructure products, advanced TCP/IP networking architectures, routing and switching for large utility enterprise networks, design and configuration of network firewalls, network anti-virus systems, wired and wireless network topologies, RADIUS, TACACS, private/public key encryption, stateful firewall configuration and management, VLAN/ VLAN Switching, 802.1X, DNS, DHCP, AAA solutions, Microsoft Active Directory, LDAP, network anti-virus, cloud access controls, VPN, mobile devices (iOS, Android, Microsoft), virtualized environments (VMWare and Citrix), packet tracing/sniffing at layer 2 and above, PERL, JAVA, C++, Python, HTML, XML, web services development, Linux RedHat, FreeRAD, internet routing protocols, RIP, OSPF, VPN technologies, L2TP, IKE, IPSec, network analysis & test tools, Wireshark, Iperf, NMAP, L2/L3 Teams
Nice to Have
ACMA, ACCP, CCNA, CWNA
What You'll Do.
Provide technical support
Analyze complex problems
Formulate technical action plans
Simulate customer issues
Troubleshoot network issues
Participate in forums
Work in UK/US Time zone
Travel to customer sites
How You'll Work.
Team & Collaboration
Support sales teams; Support customers; Support partners; Interact with L2/L3 Teams
Communication Scope
Excellent communication; Excellent customer handling; Excellent email handling; Good telephone etiquette; Good email etiquette; communicate effectively with technical and non-technical audiences
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