Hewlett Packard Enterprise
IT
ArubaGlobalSupportCenterEngineer
“Aruba Global Support Center Engineer at Hewlett Packard Enterprise. Skills: Technical Support, Network Infrastructure, TCP/IP Networking. Provide technical support. Work on complex problems”
What You'll Achieve.
Quick resolution of customer network issues
Industry & Context.
Fault analysis; Troubleshooting; Complex problem resolution
Work in UK / US Time zone, Work weekends, Occasional travel to customer sites
What They're Looking For.
Must Have
English and Japanese languages, Excellent communication and customer handling skills, Excellent email handling skills, Good telephone and email etiquette, Basic skills on MS Office applications like Excel, Outlook, Word, Willing to work in the UK / US Time zone and weekends, 6 months – 2 years of experience in customer facing Technical Support, Experience in network infrastructure products, Practitioner of advanced TCP/IP networking architectures, Routing and switching for large utility enterprise networks, Design and configuration of network firewalls, Network anti-virus systems, Working knowledge of and troubleshooting skills in virtualized environments (VMWare and Citrix), Experience with packet tracing/sniffing at layer 2 and above, Object Oriented Programming experience in PERL, JAVA, C++ or Python, Experience with HTML, XML and web services development, Experience installing and maintaining Linux RedHat, FreeRAD, Knowledge of internet routing protocols like RIP, OSPF etc, Proficient in VPN technologies - L2TP, IKE, IPSec etc, Experience in network analysis & test tools like Wireshark, Iperf, NMAP etc, Determine need to escalate & be able to interact with L2/L3 Teams, Excellent interpersonal skills, Ability to communicate effectively with technical and non-technical audiences ranging from individual contributors to executive-level contacts
Nice to Have
Experience in network infrastructure products, Industry certifications like ACMA, ACCP, CCNA & CWNA, Specific experience designing and configuring wired and wireless network topologies that incorporate RADIUS, TACACS, private/public key encryption, stateful firewall configuration and management, VLAN/ VLAN Switching, 802. 1X, DNS, DHCP, AAA solutions (Microsoft Active Directory and LDAP), network anti-virus, cloud access controls, VPN, and mobile devices (iOS, Android, Microsoft)
What You'll Do.
Provide technical support
Work on complex problems
Formulate technical action plans
Simulate customer issues in lab
Troubleshoot complex customer network issues
Participate in Aruba Social networking forums
Work in UK / US Time zone and weekends
Travel to customer sites
How You'll Work.
Team & Collaboration
Support sales teams; Support customers; Support partners; Interact with L2/L3 Teams
Communication Scope
Excellent communication; Excellent customer handling; Excellent email handling; Good telephone etiquette; Good email etiquette; Communicate effectively with technical and non-technical audiences
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