Hewlett Packard Enterprise
Technology
ArubaGlobalSupportCenterEngineer
“Aruba Global Support Center Engineer at Hewlett Packard Enterprise. Skills: Technical Support, TCP/IP networking, Routing and switching. Provide technical support. Work on complex problems”
What You'll Achieve.
Turn insights into outcomes; Quick resolution of customer issues
Industry & Context.
In-depth fault analysis; Troubleshooting; Formulate technical action plans; Troubleshoot complex customer network issues
Primarily work from an HPE office, Work in the UK / US Time zone and weekends, Occasionally required to travel to customer sites
What They're Looking For.
Must Have
English and Japanese languages, Excellent communication and customer handling skills, Excellent email handling skills, Good telephone and email etiquette, Basic skills on MS Office applications like Excel, Outlook, Word, Willing to work in the UK / US Time zone and weekends, 6 months – 2 years of experience in customer facing Technical Support, Experience in network infrastructure products, Practitioner of advanced TCP/IP networking architectures, Routing and switching for large utility enterprise networks, Design and configuration of network firewalls, Network anti-virus systems, Excellent working knowledge of and troubleshooting skills in virtualized environments (VMWare and Citrix), Experience with packet tracing/sniffing at layer 2 and above, Object Oriented Programming experience in PERL, JAVA, C++ or Python, Experience with HTML, XML and web services development, Experience installing and maintaining Linux RedHat, FreeRAD, Knowledge of internet routing protocols like RIP, OSPF etc., Proficient in VPN technologies - L2TP, IKE, IPSec etc, Experience in network analysis & test tools like Wireshark, Iperf, NMAP etc., Determine need to escalate & be able to interact with L2/L3 Teams, Excellent interpersonal skills, Ability to communicate effectively with technical and non-technical audiences ranging from individual contributors to executive-level contacts
Nice to Have
Experience in network infrastructure products, ACMA, ACCP, CCNA, CWNA, Specific experience designing and configuring wired and wireless network topologies that incorporate RADIUS, TACACS, private/public key encryption, stateful firewall configuration and management, VLAN/ VLAN Switching, 802. 1X, DNS, DHCP, AAA solutions (Microsoft Active Directory and LDAP), network anti-virus, cloud access controls, VPN, and mobile devices (iOS, Android, Microsoft)
What You'll Do.
Provide technical support
Work on complex problems
Formulate technical action plans
Simulate customer issues in lab
Troubleshoot complex customer network issues
Participate in Aruba Social networking forums
Work in UK / US Time zone and weekends
Travel to customer sites
How You'll Work.
Team & Collaboration
Member of Global Support team; Providing pre and post sales technical support to sales teams, customers and partners; Interact with L2/L3 Teams
Communication Scope
Excellent communication; Customer handling skills; Telephone etiquette; Email etiquette; Interpersonal skills; Communicate effectively with technical and non-technical audiences
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