Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
ARSICQAAreaManager,NAQuality
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“ARS ICQA Area Manager, NA Quality at Amazon.com Services LLC. Skills: Quality assurance, Inventory control, Process improvement, Team development. Own implementation of network and FC safety actions. Ensure compliance to safety goals”
What You'll Achieve.
Ensure safe work environment; Meet FC level quality goals; Reduce future incidents; Reduce employee turnover
Industry & Context.
Root cause analysis; Data-driven decision making; Problem solving
Work flexible schedule, Work flexible shift, Work flexible work area, Work weekends, Work nights, Work holidays
What They're Looking For.
Must Have
2+ years of employee and performance management experience, Bachelor's degree or equivalent, 2+ years of Amazon (blue badge/FTE) experience, Work a flexible schedule/shift/work area, communication in English, verbally and written
Nice to Have
Bachelor’s Degree in operations management, Fluent user of the entire MS Office suite, Excel proficiency, Proven ability to influence, analytical abilities, proficient mathematical and data analysis skills, Able to swiftly pick up new software systems, data analysis tools, program management tools, Knowledge of Lean and Six Sigma methodologies, experience with Lean and Six Sigma techniques
What You'll Do.
Own implementation of network and FC safety actions
Ensure compliance to safety goals
Report safety incidents
Investigate safety incidents
Implement corrective actions for safety
Own ICQA count execution goals
Own ICQA productivity execution goals
Own ICQA audit execution goals
Ensure compliance with Sarbanes-Oxley (SOX) controllership
Conduct shift planning
Adhere to FCLM27 roster management
Execute daily to the ICQA spend plan
Provide ADAPT feedback
Provide Connections feedback
Provide Thrive feedback
Identify inbound defect injection opportunities
Identify outbound defect injection opportunities
Create actions for defect injection opportunities
Measure inventory integrity
Support implementation of quality strategies
Review customer complaints
Analyze process defect data
Develop action plans to reduce incidents
Drive process improvements
Develop ICQA team's ability to keep pace
Reduce employee turnover
Appraise team performance
Create career growth actions
Adhere to Quality RACI roles
Perform control analysis
Perform quality analysis
Gain expertise in fulfillment center process paths
Ensure process discipline adherence
Support root cause analysis
Support action plan creation
Support action plan alignment
Own mechanism to hold departments accountable
Communicate barriers proactively
Partner cross functionally to resolve barriers
Liaise with Inbound Area Managers
Liaise with Outbound Area Managers
Liaise with Operations Managers
Communicate policies related to process compliance
Drive continuous improvement
Set area readiness standards
Work with Loss Prevention teams
Establish Loss Prevention policies
Influence Loss Prevention policies
Adhere to Loss Prevention policies
Support interviewing fulfillment center managers
Support interviewing fulfillment center associates
Support training fulfillment center managers
Support training fulfillment center associates
Hire next generation of managers
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations management team; Inbound and Outbound Area Managers; Operations Managers; Loss Prevention teams
Communication Scope
Verbal communication; Written communication
Full Job Description
Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession Key job responsibilities Your Role and Responsibilities in the ICQA Team: - Own the implementation of network and FC safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates - Own ICQA count, productivity, and audit execution goals (% to RO, records cleaned, direct count, ICQA unproductive time, cycle count accuracy, SBC UPH, CC UPH, Amnesty find rate, WAVE compliance) in accordance with network count strategies, ensuring compliance and consistency with Sarbanes-Oxley (SOX) controllership - Conduct shift planning, adherence to FCLM27 roster management and daily execution to the ICQA spend plan - Deliver PXT required programs; including ADAPT feedback, Connections, Thrive for your shift - Deep dive, identify and create actions for inbound and outbound defect injection opportunities to the operations management team and measure quality, inventory integrity, and accuracy to meet FC level quality goals (IRDR, GUV, NUV, Dwelling Inventory, Gross Ad
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