ArrearsExecutive

**Arrears Executive – Fully Remote** * **£26,000 per annum + the opportunity to earn a bonus of up to £1,000 per year | 30 Days Annual Leave** * **37.5 Hours Per Week | 7.5 hour shifts Monday - Friday between 8am and 8pm | 1 in 3 Saturdays (9am - 2pm)** * **Start Date: 27th July** **Make a real difference to people when they need it most.** Every conversation matters here. As an Arrears Executive at Target Group, you’ll speak with customers who are in arrears and help them find a way forward — with empathy, reassurance, and practical support. This is a role where listening is just as important as problem‑solving. **What you’ll be doing** * Speaking with customers by phone and email (inbound & outbound) to really understand their situation * Having honest, supportive conversations about finances — including income & expenditure reviews * Agreeing realistic, sustainable payment plans that help customers get back on track * Reducing worry and building trust through calm, clear communication * Identifying vulnerability, signposting to advice services, and ensuring fair outcomes * Getting it right first time by working compliantly and delivering great customer experiences **What it’s like on the team** You’ll be supported every step of the way by a **Customer Manager and Expert** , with: * Regular 1:1s, huddles and coaching * Ongoing feedback so you always know how you’re doing * A team that genuinely cares about customers _and_ each other We work hard, celebrate success, and put wellbeing first. You’ll be recognised through our **My Recognition** portal and supported to grow your career with us. **Requirements** We’re searching for someone who brings not just skills, but heart: * **A people person** who is friendly, approachable, and committed to delivering outstanding customer service * Someone who **genuinely cares** about helping customers and making a positive difference * **A team player** who thrives in a supportive, collaborative environment * Naturally **proacti