Amazon.com Services LLC

Fulfillment Operations Management, Fulfillment Center, fulfillment ops

AreaManagerll

$70–91k Reading, Pennsylvania, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Area Manager ll at Amazon.com Services LLC. Skills: Process improvements, People management. Support hourly workforce. Mentor hourly workforce”

What You'll Achieve.

Maintain highest levels of safety; Maintain highest levels of quality; Maintain highest levels of attendance; Maintain highest levels of performance; Ensure customer orders delivered on time; Ensure customer orders delivered to right location

Industry & Context.

Fulfillment Operations Management, Fulfillment Center, fulfillment ops
Eligibility Requirements

Lift up to 49 pounds, Frequently push, pull, squat, bend, and reach, Stand/walk up to 12 hours, Work in variable noise environment, Work in variable temperature environment, Work in variable weather environment, Climb and descend stairs

What They're Looking For.

Must Have

2+ years employee management, 2+ years performance management, Bachelor's degree or equivalent, 2+ years Amazon experience

Nice to Have

1+ years people management, Experience with process improvements, Experience using customer service skills, Experience using communication skills, Experience using interpersonal skills, Bachelor's in Engineering, Bachelor's in Operations, Bachelor's in Supply Chain/Logistics, Experience in shipping/logistics, Experience in distribution centers, Experience in manufacturing environments, Experience in hospitality, Experience in healthcare, Experience in retail, Experience in customer-facing environments, Experience in customer-service environments

What You'll Do.

Support hourly workforce

Mentor hourly workforce

Motivate hourly workforce

Manage customer delivery promises

Collaborate with support teams

Develop plans to meet business objectives

Stand/walk for up to 12 hours

Work in environment with variable noise

Work in environment with variable temperatures

Work in environment with variable weather

Climb and descend stairs

How You'll Work.

Team & Collaboration

Collaborate with support teams

Communication Scope

Customer service; Communication; Interpersonal skills

Full Job Description

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key job responsibilities - Support, mentor, and motivate your hourly workforce - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings. Basic Qualifications: - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue

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