ASSPL

Fulfillment Operations Management, Fulfillment Center, fulfillment ops

AreaManager-EF

₹12–21L ~AI est. Gurugram, Haryana, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Area Manager - EF at ASSPL. Skills: Performance management, Process improvement, Team development. Manage performance and behavior. Conduct 1:1 meetings”

What You'll Achieve.

Minimize cost; Maximize customer experience; Drive performance improvement

Industry & Context.

Fulfillment Operations Management, Fulfillment Center, fulfillment ops
Problems you'll solve

Solve complex seller issues; Resolve performance barriers

Eligibility Requirements

Flexible to work weekends, Flexible to work overnight shifts, Travel to seller nodes

What They're Looking For.

Must Have

2+ years employee management, 2+ years performance management, Work flexible schedule/shift/work area, Work weekends, nights, holidays

Nice to Have

2+ years performance metrics experience, 2+ years process improvement experience, 2+ years lean techniques experience

What You'll Do.

Manage performance and behavior

Set up forecasting processes

Implement performance goals

Evaluate against goals

Implement action plans

Manage staffing plans

Manage quality initiatives

Manage process change initiatives

Manage Kaizen initiatives

Analyze performance metrics

Identify areas of opportunity

Support product initiatives

Support hiring associates

Connect with stakeholders

Ensure 100% compliance

How You'll Work.

Team & Collaboration

Cross-functional teams; Connect with stakeholders

Process & Methodology

Process improvement projects, Change initiatives, Kaizen initiatives

Full Job Description

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. . The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Amazon Operations Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Join the External Fulfillment Operations team as an Area Manager. As Area Managers for our sellers, you will be responsible for direct people management experience in driving operational performance in a highly metric driven environment. You will also lead many process improvement projects, both for the site and the network, to drive enhancements in key shop floor metrics, viz. Quality, Cost and Delivery. One of your key responsibilities will also be development of your team members. -You must be flexible to work weekends and/or overnight shifts regularly and to travel to seller nodes to launch, set up & monitor Flex operations. · Manage the performance and behavior of up to 06 Amazon Associates through effective 1:1 meetings, coaching, and mentor-ship · Manage schedules, monitor adherence and attendance of the team Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience · Implement performance goals and evaluate against pre-set goals implementing action plans to resolve performance barriers as needed · Set the vision of the team by managing individual and team performance expectations and goals. · Manage and drive staff

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