AreaManager-CIS

Direct operational responsibility for service delivery performance for cargo warehouse, freighter ramp, and road feeder services at stations within a designated area. Responsible to manage locally based Etihad Cargo teams – internal and external - via implementation of effective SGHA/SLA and KPI monitoring ensuring that service delivery standards and achievement of procedural compliance is maintained across the area and well aligned with Commercial expectations and product development. Accountabilities * Establish and maintain strong working relationships with service providers, ramp handlers, GSAs, commercial teams, and airport authorities to ensure adequate resourcing and drive On-Time Departure (OTP) performance, particularly for freighter and RFS operations. * Lead best practice implementation to maximize flight capacity utilization and continuously improve operational processes, focusing on reducing UTLs, discrepancies, and offloads. * Manage resource allocation across stations, including deployed Etihad Cargo staff, ensuring optimal utilization in line with operational peaks and troughs. * Oversee Premium Elite, VIP, and SHS shipments to achieve FAB targets, Cargo iQ, and eAWB performance goals. * Provide operational oversight of GHA ramp interfaces and freighter/charter operations in challenging environments to improve overall operational performance. * Implement performance measurement tools and KPIs to monitor flight, resource, and service effectiveness, identifying areas for improvement with internal and external stakeholders. * Conduct regular inspections and audits to ensure compliance with Safety (SMS), Security, Dangerous Goods regulations, and Etihad Cargo procedures. * Coordinate with government authorities to ensure regulatory compliance and smooth cargo processing. * Lead investigations into cargo-related safety occurrences, ensuring root cause analysis and effective corrective actions. * Support Regional Cargo Sales and Premium Elite teams through