Blank Street

food and beverage

AreaManager

$85–130k Boston, Massachusetts, United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Area Manager at Blank Street. Skills: multi-unit operations management, leadership and team development, financial and operational decision-making, new store openings, stakeholder management, continuous improvement. overseeing multiple locations. leading a team of General Managers”

What You'll Achieve.

driving performance; consistency; culture across all stores; successful ramp-up and execution; delivering results; maintaining operational efficiency; deliver exceptional customer service and hospitality; manage operations independently; foster a positive, welcoming workplace; nurture team growth and leadership; keep Blank Street evolving smoothly; maintain top engagement scores; deliver Quality Products; Maintain Operational Excellence; Drive Financial and Customer Success; find growth opportunities; Maintain NPS and Google review scores; grow brand loyalty; Support Business Evolution

Industry & Context.

food and beverage
Problems you'll solve

Excellent problem-solving and decision-making abilities; hands-on approach to tackling operational challenges and delivering results; troubleshoot and solve problems; prioritizing issues based on urgency; solving facility issues quickly

Eligibility Requirements

requires regular travel across Boston

What They're Looking For.

Must Have

5+ years experience in retail or hospitality multi-unit operations, with a track record of successfully managing multiple locations, leadership skills, including the ability to lead and develop salaried managers and create a positive, high-performance culture, Experience with new store openings, including managing operational logistics, staffing, and ensuring successful ramp-up and execution, Excellent problem-solving and decision-making abilities, with a hands-on approach to tackling operational challenges and delivering results, Exceptional communication and organizational skills, with the ability to manage multiple locations and stakeholders while maintaining operational efficiency

Nice to Have

Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail

What You'll Do.

overseeing multiple locations

leading a team of General Managers

and culture across all stores

setting high operational standards

fostering a high-performing

coaching General Managers to make sound financial and operational decisions

leading short-term planning and forecasting across labor and inventory

implementing new initiatives

driving adoption of new initiatives

sharing insights to continuously improve operations

creating and managing a positive

engaging work culture

and celebrating the team

filling leadership gaps

time and attendance practices

overseeing labor strategy and budget

collaborating with managers to hire and support hourly hiring

ensuring training quality and team development

addressing performance issues promptly and fairly

partnering with People Team on employee relations

maintaining top engagement scores

hosting market events

holding the team accountable for food and beverage quality

leading by example behind the bar

and presentation of locations

preparing stores for weather

solving facility issues quickly

working with HQ to improve store design

and customer experience

taking ownership of store performance

finding growth opportunities

maintaining NPS and Google review scores

building relationships with local businesses

staying updated on company tools

identifying and addressing performance gaps

sharing best practices and collaborating with other leaders

helping with New Store Openings

piloting new initiatives

acting as a trusted partner for new ideas

supporting marketing and brand collaborations

attending training and department meetings

How You'll Work.

Team & Collaboration

cross-functional coordination; collaboration across departments; partnering with People Team on employee relations; working with HQ to improve store design, maintenance, and customer experience; collaborating with other leaders

Communication Scope

Exceptional communication and organizational skills; Highly effective interpersonal and communication skills

Process & Methodology

managing operational logistics, managing multiple locations, managing multiple priorities in a fast-paced environment, planning and forecasting across labor and inventory, new store openings, piloting new initiatives

Full Job Description

About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Add a Spark to the Ordinary… The Area Manager role at Blank Street is a key area leadership position, responsible for overseeing multiple locations and leading a team of General Managers. This role drives performance, consistency, and culture across all stores within a defined market by setting high operational standards and stepping in where needed. A core focus is building strong leadership by hiring, developing, and promoting talent while fostering a high-performing, cohesive culture across the area. With a strong grasp of area-level P&L, the Area Manager coaches General Managers to make sound financial and operational decisions. It also leads short-term planning and forecasting across labor and inventory to ensure smooth operations. As the link between HQ and the field, the Area Manager implements new initiatives, drives adoption, and shares insights to continuously improve how we operate. This role requires regular travel across Boston and reports to the Director of Operations. Qualifications: 5+ years experience in retail or hospitality multi-unit operations, with a track record of successfully managing multiple locations. Strong leadership skills, including the ability to lead and develop salaried managers and create a positive, high-performance culture. Experience with new store openings, including managing operational logistics, staffing, and ensuring successful ramp-up and execution. Excellent problem-solving and decision-making abilities, with a hands-on approach

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