Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
AreaManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Area Manager at Amazon.com Services LLC. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Support team. Mentor team”
What You'll Achieve.
Maintain highest levels of safety; Maintain highest levels of quality; Maintain highest levels of attendance; Maintain highest levels of performance; Ensure customer orders delivered on time; Ensure customer orders delivered to right location
Industry & Context.
Lift up to 49 pounds, Stand and walk up to 12 hours, Work in variable noise, Work in variable temperatures, Work in variable weather, Work refrigerated environments, Work flexible schedule, Work weekends, Work overnight shifts, Work nights, Work holidays
What They're Looking For.
Must Have
2+ years of employee management, 2+ years of performance management, Bachelor's degree or equivalent, 2+ years of Amazon experience
Nice to Have
1+ years of performance metrics experience, 1+ years of process improvement experience, 1+ years of lean techniques experience
What You'll Do.
Manage customer delivery promises
Collaborate with support teams
Develop plans to meet business objectives
How You'll Work.
Team & Collaboration
Collaborate with Safety; Collaborate with Ops Integration; Collaborate with Loss Prevention; Collaborate with Human Resources
Full Job Description
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly employees and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key job responsibilities - Support, mentor, and motivate your team - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives - Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs - Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments) - Work a flexible schedule (weekends and/or overnight shifts) Basic Qualifications: - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications: - 1+ years of performance metri
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