Experian
data and technology
ArchitectureEnterpriseSeniorDirector
“Architecture Enterprise Senior Director at Experian. Skills: Unified Communications, Contact Center, Microsoft Teams, cloud-first architecture. Lead UC function modernization. Guide UC strategy and investment”
Industry & Context.
What They're Looking For.
Must Have
Bachelor's degree in IT, Computer Science, Telecommunications, or equivalent experience., 10-15 years in enterprise IT/telecom with 5-10 years leading UC/voice at scale., Deep leadership experience across Microsoft Teams (Phone, Rooms), enterprise telephony, SIP/SBCs, and cloud-first UC architectures., Manage CC CCaaS platforms (e.g., NICE CXone, Genesys, Five9), including integrations with Teams, IVR/ACD design, recording, analytics, and resiliency., Experience modernizing legacy PBX/AV and contact centers to cloud-based, standardized global platforms, balancing "run" operations with transformation., Background in executive-level communication, global partner influence, budget ownership, and vendor/commercial management across carriers, CCaaS providers, and SIs.
Nice to Have
Senior leadership experience managing Unified Communications and Contact Center strategy, program delivery, and day-to-day operations in an enterprise environment (a standard expectation for Senior Director UC/CC leaders)., Demonstrated experience modernizing enterprise voice and collaboration toward a cloud mindset, including large-scale deployments and cross-regional execution., Lead contact center technology evolution (e.g., NICE-like environments) and integration with broader enterprise voice/collaboration services., Video/AV and room systems leadership, including lifecycle strategy, refresh planning, and device standardization at scale., Track record presenting strategy, investment proposals, delivery status, and risks to senior leadership., Program governance and operational discipline: ability to run ITSM-style operations while creating transformation programs., Vendor/MSP governance and commercial management experience (contracts/SOWs, service outcomes, and delivery performance), consistent with market expectations for this level.
What You'll Do.
Lead UC function modernization
Guide UC strategy and investment
Own UC estate operations
Execute major transformation work
Lead global video conferencing strategy
Manage device refresh planning
Establish quarterly prioritization
Manage end-of-life risk
Set UC strategy and roadmap
Deliver cloud-first model
Lead transformation delivery
Ensure governance and alignment
Oversee operational reliability
Ensure continuity and stability
Balance run and transformation
Guide global video conferencing lifecycle
Manage FY27 investment governance
Manage executive communications
Present UC strategy and proposals
Manage vendor and partner engagement
Lead vendor engagement
Ensure contract performance
Manage service outcomes
Manage delivery dependencies
Ensure operational governance
Manage modernization underway
How You'll Work.
Team & Collaboration
Manage senior partner engagement; Present strategy to senior leadership; Engage with Workplace leaders; Engage with regional leaders; Engage with partners; Lead vendor engagement; Coordinate delivery with vendors; Coordinate delivery with partners; Manage vendor/MSP governance
Communication Scope
Manage executive communications; Present UC strategy; Present investment proposals; Present delivery status; Present risks; Senior leadership communication
Process & Methodology
Program delivery, Transformation delivery, Sequencing, Partner alignment, Delivery oversight, Lifecycle planning, Refresh execution, Investment governance, Governance, Operational discipline, ITSM-style operations, Commercial management
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