Archer Production Support
ArcherProductionSupportAssistantManager
“Archer Production Support - Assistant Manager at Archer Production Support. Skills: RSA Archer GRC, Production Support, SQL, Scripting. Provide L2/L3 production support. Support Archer platform upgrades”
What You'll Achieve.
resolve production issues within SLA timelines; Ensure platform availability; security; compliance standards are maintained
Industry & Context.
good troubleshooting skills; problem-solving and troubleshooting skills
What They're Looking For.
Must Have
L2/L3 production support for Archer GRC applications, Experience in archer configuration, access management, workflows, notifications, data imports, Support Archer platform upgrades, patching, configuration changes, deployment activities, Manage Archer data feeds, questionnaires, access controls, custom objects, Coordinate with infrastructure, databases, cloud, application team, Participate in change Management, release and deployment activities, Monitor application health, troubleshoot incidents, resolve production issues within SLA timelines, perform and automate routine activates, job Monitoring & Scheduling, Services restart, environment checks, closely with business stakeholders, developers, infrastructure teams, Perform root cause analysis (RCA), implement preventive measures, Ensure platform availability, security, compliance standards, Maintain incident and change records, ITSM tools, ServiceNow, Jira, Document known issues, troubleshooting steps, support procedures, Splunk, Dynatrace, SQL knowledge, database troubleshooting skills, Scripting experience, PowerShell, Python, AWS
Nice to Have
problem-solving and troubleshooting skills, Excellent communication and stakeholder management abilities, Ability to work in a fast-paced production support environment, Willingness to learn and adapt to new technologies
What You'll Do.
Provide L2/L3 production support
Support Archer platform upgrades
Manage Archer data feeds
Monitor application health
Troubleshoot incidents
Resolve production issues
Perform and automate routine activates
Perform root cause analysis
Ensure platform availability
Maintain incident and change records
Document known issues
How You'll Work.
Team & Collaboration
working with technical teams; Coordinate with infrastructure; databases; cloud; application team; closely with business stakeholders; developers; infrastructure teams
Communication Scope
Excellent communication; stakeholder management abilities
Process & Methodology
change Management, release and deployment activities
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