ArcherIRMClientSupportTeamLead

Archer IRM platform administration, Experience supporting configuration deployments, Experience with SDLC methodologies, Experience with Archer packaging, Support and manage incoming requests into Service Now, User access administration, Record updates, Reassignment requests, Data imports /exports, Workflow troubleshooting, Recurring tasks and reporting, Ad-hoc tasks/projects, Develop and maintain relationships with Archer IRM team, Develop and maintain relationships with global user base, Maintain and execute standard operating procedures, Ensure internal controls and procedures are adhered to, Client support, Training to user community, Proactively identifies and acts on emerging issues, Works with Development teams to resolve issues, Follow defined processes for resolving incidents, Follow defined processes for service requests, Logging tickets in tracking system, Manage helpdesk ticket queue, MS Office applications, Mastery of intermediate Excel functions, Excellent verbal and written communication skills, Technical skills, Analytical skills, Organizational skills, Attention to detail, Excellent problem solving skills, Research skills, Follow-up skills, Comfortable working under pressure, Comfortable working with hard deadlines