TreviPay
CR - Client AR
ArbitrationSpecialist
“Arbitration Specialist at TreviPay. Skills: Customer Success, Customer Support, Problem Resolution. De-escalate challenging customers, clients or merchants. Provide exceptional customer service”
What You'll Achieve.
Meet or exceed department metrics; Meet or exceed program SLAs; Meet or exceed department SLSs; Provide excellent customer experience; Increased program usage
Industry & Context.
Sound judgement; Root cause analysis
What They're Looking For.
Must Have
Minimum two years of customer support experience, Heavy inbound call volume experience, Proficient with Outlook, Word, and Excel, Professional written and verbal communication skills, Fluent Spanish & English (Written & Verbal)
Nice to Have
Related customer support experience or equivalent combination of education and experience
What You'll Do.
De-escalate challenging customers
Provide exceptional customer service
Route escalated requests and unresolved issues
Serve as a primary contact to clients
accurate and comprehensive responses and resolution
Collaborate with other team members or leadership
Adapt positively to internal and external changes
Drive change as needed
Actively engage in building rapport with internal and
Proactively contact customers and merchants to address issues
Complete assigned learning before the due date
Actively participate in learning sessions
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Collaborate with other team members; Work in a team environment
Communication Scope
Written communication; Verbal communication
Applying for this Arbitration Specialist role?
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What do employees actually say about TreviPay?
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