Carvana
ArbitrationAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Arbitration Administrator at Carvana. Skills: Arbitration, Customer service, Process enforcement. Resolve buyer and seller differences. Research post-sale issues”
Industry & Context.
Research issues; Recommend resolutions
Medium to Heavy Physical Work, Inside and outside environmental conditions, Potential physical hazards, Potential atmospheric conditions, Pass background check
What They're Looking For.
Must Have
High School Diploma or GED, Basic computer skills, Effective communication skills, Qualified to operate a motor vehicle, Possess a valid driver license
Nice to Have
One (1) year of mechanical experience, Three (3) years of auto auction experience, Basic Mechanical and Body Shop knowledge
What You'll Do.
Resolve buyer and seller differences
Research post-sale issues
Recommend final decisions
Follow company policy and procedures
Provide excellent customer service
Handle customer complaints or disputes
Resolve customer complaints
Advise manager of serious complaints
Resolve arbitration differences
Ensure customer awareness of sale regulations
Recommend new customer services
Recommend new procedures
Enforce arbitration policy
Enforce arbitration procedure
Maintain communication with management
Maintain communication with office personnel
Ensure follow-through on directives
Ensure follow-through on bulletins
Ensure follow-through on schedules
Ensure follow-through on accounting
Understand auction arbitration policies
Understand auction arbitration procedures
Perform customer arbitration transactions
Research post-sale options
Research post-sale resolutions
Communicate final decisions to customer
Coordinate post-sale process
Coordinate third-party inspections
Perform recordkeeping
Perform accounts receivable duties
Practice loss prevention procedures
Practice reaction procedures
Ensure safe environments
Respond to property loss
Respond to property damage
Report incidents immediately
Advise manager of breakdowns
Advise manager of maintenance needs
Set personal example of attitude
Set personal example of performance
Promote company Core Values
How You'll Work.
Team & Collaboration
Teamwork
Communication Scope
Customer communication
Full Job Description
Pay Range: $18-$20 hourly About Us ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Job Summary: Reporting to the General Manager or designated manager, resolve differences between the buyer and the seller arising from representations the seller makes on the auction block. Researches all issues and recommends final decisions regarding all post-sale issues that arise. Perform all duties assigned by the General Manager or designated manager. Must know, practice, and ensure that company policy, procedures and applicable federal laws are followed at all times. Responsibilities and Duties include but are not limited to the following: Provide excellent customer service: Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. Maintain a professional appearance, orderly work environment and friendly disposition by greeting others. Be familiar with procedures for handling all aspects of customer complaints or disputes. Resolve customer complaints in a friendly, courteous manner. Advise the designated manager of all serious complaints o
Applying for this Arbitration Administrator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Carvana?
Real rants from real employees. Read before you apply.