Heidi
Finance / FinServ
AROperationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“AR Operations Manager at Heidi. Skills: Order-to-Cash cycle ownership, AR playbook development, DSO management, Team management. Own the end-to-end O2C cycle across all Heidi entities: invoicing, collections, cash application, reconciliations and dispute resolution. Serve as the final escalation point for complex billing and collection issues”
What You'll Achieve.
Own DSO as a metric; Strengthen the controls and processes that keep revenue data accurate as we scale; Improve billing accuracy, upstream data quality and the customer billing experience; Identify automation and AI opportunities across the O2C cycle
Industry & Context.
Investigate root causes, form a view and bring solutions, not just observations
What They're Looking For.
Must Have
7+ years of progressive AR or Revenue Operations experience, 3+ years managing and developing a team, Hands-on experience with billing platforms (Stripe), Hands-on experience with CRM systems (HubSpot or Salesforce), Hands-on experience with ERP environments, Operated AR across multiple entities, currencies and jurisdictions, Managed distributed or offshore teams
Nice to Have
Experience across a multi-product, multi-pricing-model portfolio (SaaS, usage-based, bundled), Understanding of the revenue recognition implications, Experience with AI or automation tooling in a finance context, B2B SaaS/AI experience, ideally in a company scaling past $50m ARR, CA/CPA or equivalent
What You'll Do.
Own the end-to-end O2C cycle across all Heidi entities: invoicing
reconciliations and dispute resolution
Serve as the final escalation point for complex billing and collection issues
Ensure data integrity across CRM
billing and ERP systems
Strengthen the controls and processes that keep revenue data accurate as we scale
develop and scale a team of AR analysts based in the Philippines
create accountability and build capability
Build and maintain the AR playbook: policies
internal controls and escalation frameworks
all documented and regularly reviewed
collection effectiveness and cash conversion
Deliver reporting that explains why
Customer Success and Product to improve billing accuracy
upstream data quality and the customer billing experience
Set the standard where one is needed
Identify automation and AI opportunities across the O2C cycle
Actively explore how technology can improve speed
Support month-end and year-end close activities with timely AR reconciliations and reporting
How You'll Work.
Team & Collaboration
Partner across Finance, Rev Ops and Sales to strengthen how revenue flows through the business; Partner with RevOps, Sales, Customer Success and Product to improve billing accuracy, upstream data quality and the customer billing experience
Full Job Description
Who are Heidi? Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. The Role Heidi is an AI Care Partner built for clinicians. We operate across seven global entities and we are growing fast. Revenue and headcount are compounding month on month, and our Finance team needs to move at the same pace as the business. We are hiring an AR Operations Manager to own the full Order-to-Cash cycle. This is a senior, hands-on role for someone who has built an Accounts Receivable or Billing function before and wants to do it again with more speed and complexity. You will manage an existing team of AR analysts, own the processes and systems that connect a signed contract to collected cash, and partner across Finance, Rev Ops and Sales to strengthen how revenue flows through the business. Things move quickly here. Processes are evolving, systems are scaling, and not everything is neatly defined. If you need a perfect playbook handed to you on day one, this is not the right fit. If you would rather build it yourself, keep reading. What you'll do: - Own the end-to-end O2C cycle across all Heidi entities: invoicing, collections, cash application, reconciliations and dispute resolution. - Serve as the final escalation point for complex billing and collection issues. - E
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