AR&CollectionsAssociate-Mexico

## Description All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.   JumpCloud is Intelligent, Secure IT. About the Role: The AR & Collections Associate reports to the Credit & Collections Manager in Mexico. This role is responsible for assisting with a variety of accounts receivable related tasks, focusing heavily on client communications, account monitoring, and collection efforts. The ideal candidate has a basic understanding of contracts, can perform collection-related tasks in an accurate, timely, and efficient manner, and is able to shift gears and manage multiple responsibilities in an ever-evolving, fast-paced environment. Working with our growing finance team globally, the ideal candidate will work well in a team environment as well as independently ## Responsibilities Manage a high-volume portfolio of B2B accounts, specifically focusing on proactive monitoring and initial outreach for lower-tier past-due accounts. Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor. Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections. Embrace an AI-friendly mindset and demonstrate a willingness to learn quickly and successfully integrate new automation tools into daily workflows. Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks. Identify an