NICE
Managed services
APSEngineer,CX
Neural analysis suggests this role is
optimal for Mid candidates.
“APS Engineer, CX at NICE. Skills: Application Performance Monitoring, Incident Resolution, Telephony Systems, VOIP Protocols, Voice Infrastructure. Monitor and resolve alarms and events for NICE Solutions and voice infrastructure for clients. Early identification, troubleshooting and resolution of all incidents”
What You'll Achieve.
Deliver extraordinary customer experiences; Fight financial crime; Ensure public safety
Industry & Context.
Troubleshooting and problem solving skills
Willing to work in 24/7 Rotational shifts and weekends
What They're Looking For.
Must Have
2-4 years’ experience in Technical Support in Telephony and VOIP, Knowledge in CTI or Voice recording products, Good understanding of VOICE protocols like SIP, H. 323, Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways, Worked in PBX/ACD, Good knowledge of Windows operating system, Experience in installing, configuring, and supporting telephony, network, or server infrastructure, Good troubleshooting and problem solving skills, Willing to work in 24/7 Rotational shifts and weekends
Nice to Have
Nice experience, NICE Engage Certification, CCNA certification, MCSE certification, AWS certifications, Azure certifications, HP certifications, Dell certifications, VMWare certifications, Citrix certifications
What You'll Do.
Monitor and resolve alarms and events for NICE Solutions and voice infrastructure for clients
troubleshooting and resolution of all incidents
Change management related to NICE Solutions
Troubleshooting and resolution of all incidents
How You'll Work.
Team & Collaboration
Work in a fast-paced, collaborative, and creative environment; Teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Application Performance Engineer (APS) engineer which is part of NICE Managed services, will monitor and resolve alarms and events for NICE Solutions and voice infrastructure for our clients. The Engineer will be responsible for Early identification, troubleshooting and resolution of all incidents. The Engineer will be also responsible for Incident management, problem management, and change management related to NICE Solutions. How will you make an impact? The Engineer will be responsible for troubleshooting and resolution of all incidents The Engineer will be responsible for Incident management, problem management, and change management. Have you got what it takes? Require 2-4 years’ experience in Technical Support in Telephony and VOIP Should have knowledge in CTI or Voice recording products Good understanding of VOICE protocols like SIP, H.323 Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways. Should have worked in PBX/ACD Good knowledge of Windows operating system Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure. Should have good troubleshooting and problem solving skills Should be willing to work in 24/7 Rotational shifts and weekends as well You will have an advantage if you also have Nice experience – advantage NICE Engage Certification preferred. CCNA and MCSE certifications preferred. AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus. What’s in it for you? Join an ever-growing, market disrupting, global company where the team
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