Inetum
Tech / AI / Software
AppplicationProductionSupport
Neural analysis suggests this role is
optimal for executive candidates.
“Appplication Production Support at Inetum. Skills: Application Production Support, Troubleshooting, Service Improvement. handling incidents. service requests”
What You'll Achieve.
continuous improvement of service quality and availability
Industry & Context.
solid troubleshooting capabilities
working in shifts, participating in on‑call rotations
What They're Looking For.
Must Have
Unix and Shell Scripting, Data Warehouse, Data Platforms, Database, Oracle, PL-SQL & SQL, Autosys, Middleware like MQ, Tomcat, Cloud computing, Dynatrace, K8, Docker, Ansible, Reporting tools like PowerBI/Tableau, ITIL Practices, English – Good level B2+
What You'll Do.
application support activities
participating in on‑call rotations
supporting the Disaster Recovery (DR) and live production activities
Provide production application support for WM IT Data platform applications and tools
Deliver high‑quality service by prioritizing
and resolving issues raised by business teams
and application logs to identify and diagnose potential issues
Ensure effective service monitoring
and continuous improvement of service quality and availability
Actively contribute to Continuous Service Improvement initiatives
ensuring recurring issues and repetitive tasks are addressed through problem management or automation
How You'll Work.
Team & Collaboration
collaboration can thrive; working with business teams
Communication Scope
English – Good level B2+
Full Job Description
Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum! The candidate will play a key role in handling incidents, service requests, and application support activities , working in shifts and participating in on‑call rotations. This role also involves contributing to service improvement initiatives and supporting the Disaster Recovery (DR) and live production activities. The ideal candidate will have a strong understanding of core banking operations , solid troubleshooting capabilities, and previous experience providing L1/L2 application support in a banking environment. Technical expertise in Linux, PL/SQL, Dynatrace, Kubernetes, Docker, and Ansible is required. Key Responsibilities * Provide production application support for WM IT Data platform applications and tools * Deliver high‑quality service by prioritizing, troubleshooting, and resolving issues raised by business teams * Analyze system, middleware, and application logs to identify and diagnose potential issues * Ensure effective service monitoring, reporting, and continuous improvement of service quality and availability * Actively contribute to Continuous Service Improvement initiatives , ensuring recurring issues and repetitive tasks are addressed through problem management or automation ## Qualifications * Unix and Shell Scripting * Data Warehouse, Data Platforms, Database, Oracle, PL-SQL & SQL * Autosys and Middleware like MQ, Tomcat * Cloud computing, Dynatrace, K8, Docker and Ansible * Reporting tools like PowerBI/Tableau * ITIL Practices * English – Good level B2+
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