AppointmentSettingCSR(Voice)

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!** **Doctor appointment scheduling** * Handle incoming calls to book appointments based on the client's preferred schedule. * Make outbound calls to confirm scheduled appointments. * Manage customer inquiries and promptly address concerns. * Offer accurate and detailed information about our products and services to customers. **Job Description:** * Provides customer support through different communication channels (Phone, email, chat). * Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. * Collaborate with colleagues and different departments to resolve complex issues * Maintain accurate records on customer interactions, transaction, feedback, etc. **Requirements** * Must have at least 6 months of BPO experience in a Healthcare Account * Excellent verbal and written English skills * Ability to multitask (taking calls and responding to emails) * Organized and keen to details * Willing to work in Shaw, Mandaluyong (Preferably residing near or within Mandaluyong) * Amenable working night shifts **Benefits** **What can we offer you?** * Competitive salary and benefits * Health Insurance with free dependents* * 10%-night differential * Attendance Bonus * Paid time off * Convertible to cash leave credits * Performance Appraisal * Work-life balance * A focus on growing your career path with us * We encourage you to follow your passions and learn new skills **Our commitment to you** * Strong culture and values-driven leadersh