AppointmentSetter/Reception&BookingCoordinator

This is a great opportunity to join a company that offers a positive work culture. While KPIs are in place, the environment is supportive and not toxic. Management is approachable and understanding. _**Company Profile:**_ Founded in 2022, our Australian client is an in-home healthcare company that organise appointments with healthcare practitioners to improve their health and manage condition. _**Role Overview:**_ We’re hiring a reliable, high-output Reception & Booking Coordinator to contact patients and schedule in-home appointments. This role requires strong phone communication, fast admin, and practical scheduling skills — including checking Google Maps/travel time to keep appointments geographically sensible and routes efficient. _**Key Responsibilities:**_ • Make inbound/outbound calls and SMS to book in-home appointments with patients. • Plan appointments by location, using Google Maps to minimise travel time between visits. • Manage reschedules, cancellations, and no-shows promptly and professionally. • Keep patient and appointment records accurate and up to date, documenting all actions clearly. • Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly. • Support the team by covering shifts or duties during absences. • Attend regular meetings with the team and the Reception Manager. • Collaborate with Pharmacist, Data Entry and Sales Team when necessary. **KPI: (formula-based)** • Number of Inbound Calls • Number of Outbound Calls • Number of Booked Appointments • Number of Cancelled Appointments **Requirements** • More than 2 years of experience in appointment setting. • Experience in high-volume scheduling/booking (healthcare reception, allied health, call centre, logistics scheduling, etc.). • Strong attention to detail and ability to follow processes consistently. • Confident, warm phone manner and clear written communication. • Comfortable working remotely, managing multiple tasks, and meeting performance targets. **Perfor