AppliedScientist,AmazonConnect

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. The Applied Scientist will contribute to the development of AI systems for a new product area within Amazon Connect Analytics space. The role requires extending existing scientific techniques and inventing new ones to address specific customer needs at a project level. You should be comfortable working semi-autonomously on difficult problems with visible risks or roadblocks. You'll work closely with technical leaders within the team. We're looking for scientists who can maintain high standards while moving quickly, prioritizing both rapid experimentation and responsible AI development to deliver measurable customer impact. Key job responsibilities * Design and implement solutions that extend or adapt scientific approaches for customer needs at the project level * Deliver components into production that meet high quality standards (efficient, reproducible, testable code) * Produce research reports demonstrating correctness, scholarship, and scientific rigor * Work with product and science teams to deliver impactful AI features * Contribute to operational excellence in the team's deliverables About the team Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of developm