OpenAI
Technology
AppliedDataScience&InsightsLeader-GTMIntelligenceSolutionsandTechnicalSuccess
Neural analysis suggests this role is
optimal for Lead candidates.
“Applied Data Science & Insights Leader - GTM Intelligence Solutions and Technical Success at OpenAI. Skills: Applied Data Science, Insights, GTM Intelligence, Technical Success. Define roadmap. Lead roadmap”
What You'll Achieve.
Accelerate durable growth; Scale customer adoption; Scale customer expansion; Improve customer outcomes; Move pilots to production; Deepen product usage; Identify high-value use cases; Reduce churn risk; Create faster feedback loop
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years experience, SQL proficiency, Bachelor's degree
Nice to Have
PhD preferred, GCP Professional Data Engineer certification, AWS Data Analytics certification, Databricks Certified, Dbt Certified
What You'll Do.
Build data science foundation
Develop propensity score models
Set technical standards
Create operating rhythms
Build predictive models
Design next-best-action systems
Identify account opportunities
Identify account risks
Explain recommendations
Instrument action tracking
Develop customer segmentation
Develop benchmarking frameworks
Create scalable insight products
Embed insight products
Translate field feedback
Translate account patterns
How You'll Work.
Team & Collaboration
Cross-functional leaders; GTM teams; Technical Success teams; Product teams; Engineering teams; RevOps teams; Finance teams
Process & Methodology
Roadmap execution
Full Job Description
ABOUT THE TEAM The GTM Data Science team partners with Go-to-Market, Technical Success, Product, Engineering, RevOps, and Strategic Finance to build the shared intelligence layer for OpenAI's B2B business. The team turns product usage, customer behavior, revenue, field activity, and customer feedback into rigorous insight products that help leaders and field teams understand where customers are succeeding, where adoption is blocked, and what actions will accelerate durable growth. We are building systems that make customer intelligence proactive: surfacing risk, expansion potential, product gaps, and repeatable playbooks before they show up as escalations or missed opportunities. ABOUT THE ROLE As the Applied Data Science & Insights Lead for GTM Intelligence Solutions and Technical Success, you will be a hands-on technical leader responsible for shaping how OpenAI measures, understands, and improves customer adoption across our B2B products. You will build AI/ML-powered intelligence products that connect account health, product usage, customer lifecycle, support tier, qualitative sentiment, commercial context, and field actions into a practical operating system for GTM and Technical Success. This role will build the data science foundation for Technical Success: defining the metrics, models, operating insights, and decision systems that help the team scale customer adoption and expansion with rigor. You will also be expected to build and lead a small mighty team over time: setting direction, hiring and developing talent, creating operating cadences, and holding a high bar for technical rigor and business impact. You will lead the development of models, metrics, and decision systems that recommend what GTM and Technical Success teams should do next, explain why, and measure whether those interventions worked. Your work will help customers move from pilots to production, deepen usage across products, identify high-value use cases, reduce churn risk, and create a faste
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